How do you know what your target audience considers to be relevant content for your blog?

Paedra Sohrens, head of marketing for Justis Publishing in the UK, asked at my LinkedIn Legal Blogging Group "How do you figure out what your target audience considers to be relevant content?" In addition to the answers from other members here's my answer.

The first thing to do is to make a list of your target audience. Clients, prospective clients, and referral sources are a no-brainer. That's the first group.

The second group is the influencers of the first group. 5% of people are going to influence 95%. These influencers include bloggers, reporters, association leaders, conference coordinators, publishers, and the like. You need to identify those influencers of your core group - clients, prospective clients, and referral sources.

What associations are the core group in? What blogs might they read that have high readership (ID with Google Reader search)? What publications do they read? What conferences do they attend? It often does not matter if your clients ever read your blog for you to reach them through influencers who may quote you or invite to speak at a conference attended by members of your core target group.

The second thing is to listen to your target audience. That's how you determine what your target audience is interested in.

With clients and prospective clients that's easy. What are the questions and concerns on their minds? As a lawyer you get those questions and concerns everyday. Your interaction with clients and prospective clients is largely comprised of you answering questions and concerns. You're an expert on the questions/concerns these folks have. Answer those questions in your blog in an engaging and conversational way.

In the case of the influencers set up a RSS reader, likely Google Reader, to listen to your target audience. Subscribe to blogs, news sites and keywords and key phrases. What are the thought leaders on other blogs discussing? What are reporters writing on? What are the subjects of relevant conferences? Those subjects are the relevant content for the influencers.

Write about the influencers and what they are writing about. They'll see what you're writing about them (they all have a RSS reader set up following their names and url's). They'll begin to follow you and they'll begin to reference you.

Listening is more important in effective blogging than content. Listening allows you to write with empathy and to write in a way that's relevant to your target audience.

For additional answers to the question, head to the discussion on Paedra Sohrens' question at the Legal Blogging Group at LinkedIn.

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Legal blogging group highlights for October 15 - 20, 2010

The Legal Blogging Group at LinkedIn is now 4,541 members strong. Here's what the group had to say this week.

Last week's discussion "What do you do with comments to your blog that don't use offensive language but that you disagree with?" is worth a second look. I talked about it in my last post, and the thread is now up to 17 comments.

While all of the advice is great, I love the slightly devilish joy with which this member responds:

Try to resist the urge to respond to those comments right away. Let them sit for a while. Sometimes a follower you didn't even know you had will step in and "set them straight." Now that's fun.

And this response from a Biloxi, MS attorney garnered at least one LOL (hint: do the opposite of what he says):

If someone disagrees with me, they are clearly wrong and don't deserve to have their comments posted. This ensures that I am always the head honcho and maintain a monopoly over everything that is said on my blogs. It also fits well with my strategy of discouraging visitors to my blog, lessening the chance that I will bring in new business, and making me well-rounded curmudgeon.

Who says lawyers don't have a sense of humor?

Moving on, a UK social media consultant and former lawyer shares his thoughts on Excellence in the provision of legal services. He says,

...it amazes me how many lawyers still don't get understand the need to stop focusing on billable hours but focus on whether they have truly delivered the most exceptional and remarkable legal service.

I'm curious: how do you think blogging fits into delivering "exceptional and remarkable" legal service?

A Polish lawyer wonders, Do you join blogging with your off-line marketing efforts? He gives the example of a firm in his country announcing their blog in a press release. How do you or your firm market your blog outside of the Internet?

Several members gave Great Jakes blog's What Malcolm Gladwell doesn’t understand about social media (and what every law firm should know) a thumbs up. The author's concluding point is,

Today – in 2010 – there are few people in the legal marketing world that doubt the value of a website.  Are websites a silver bullet for legal marketing?  Of course not.  In fact, I’d be surprised if there were any lawyers out there who would attribute their success entirely (or largely) to a website.  Websites are simply tools that lawyers and firms can use to get their messages out. And soon everybody will come to the same conclusion about social media.

Finally, a Chicago-based Law Firm Web Strategist names some of his favorite bloggers and asks, who are you reading online?

Want to share your thoughts? Join the conversation at LinkedIn.

Legal blogging group highlights for October 8 - 14, 2010

The LinkedIn Legal Blogging Group surpassed 4,500 members this week, and I'm thrilled with the level of discussion on topics related to blogging and social media.

A partner at a Seattle firm wonders if it is ok to blog or tweet during a jury trial. Members shared relevant blog posts, comments and stories.

Most looked down on the practice of participating in social media during a trial. In the words of one member, "it is rude, unprofessional and most of all taking you away from your job as lawyer in the court."

A Denver, CO attorney put himself in the client's shoes. "If i were a client, i would not want info about my on-going trial being shared by my lawyer."

Others provided a more lawyerly answer: it depends.

There are other variables not stated in the original question. Blogging or tweeting FROM THE COURTROOM, during testimony or argument, ABOUT THE TRIAL, is... rude, disrespectful, disruptive, and stupid. Blogging or tweeting about something unrelated, during a break, back at the office, is another matter.

A Atlanta-based attorney and law professor added,

I think that literally during trial might be a problem. But, depending on your level of concentration, blogging can be helpful at night in between court sessions or while a jury is out. Blogging can be a tool to reflect upon the day's events and helpful for focusing. I blogged during a trial a few weeks ago, and someone made a comment that it was a bad idea. I wasn't tipping defense strategy or betraying a client's secret. I was blogging more generally. Also, when my jury was out, I tweeted some and announced the hung/mistrial on twitter and got reaction to the news from people all over the country, which was pretty gratifying.

There are too many great points to share here, so I highly encourage members to read the rest of the discussion.

A Waco, TX-based attorney asks, "What do you do with comments to your blog that don't use offensive language but that you disagree with?" A Birmingham, AL 3L and Law Clerk answers, "respond!"

He continues,

How else are you supposed to have a conversation? If all anyone ever did was say "Oh boy! I sure like this post! I agree!" etc. than frankly I'd imagine that A) a blog would get boring quickly and B) the blog is probably not saying anything that interesting.

A Boston-based Legal and Marketing Consultant adds his thoughts in perhaps one of the most thorough and lengthy (in a good way) responses in the history of the group. Among his many points, he states,

Encouraging a great, lively discussion is one thing. Risking losing a potential customer because of a troublemaker who wants to prove how smart he is by refuting your experience and expertise is something else entirely. It's YOUR blog; don't let democratic ideals interfere with the professional image you wish to portray. YOU'RE the expert, and you want your readers to see you that way.

Both debates are still going strong, and I hope more members will weigh in.

Finally, a Kitchener, Ontario lawyer asks via his blog, Do you write your own social media posts? He opens by saying, "I am curious to know just how many of us actually write our own tweets, post to our business Facebook profiles, and update our LinkedIn accounts?" His own advice is twofold.

    • Hire a consultant to get you started. Have them work with you to develop a social networking strategy. And make sure they teach you the tools that not only help you with your social networking tasks, but that also make the very best use of your valuable time.

    • If you hire a third-party or use your assistant to do the postings, you should, at the very least make a commitment to personally add posts on a regular basis.

Want to share your thoughts? Join the conversation at LinkedIn.

Free Webinar: Principles of Strategic Blogging for Client Development

I'm conducting a webinar on the Principles of Strategic Blogging for Client Development for members of the LinkedIn Legal Blogging Group on Monday, October 18 at 12 ET, 9 AM PT. The Legal Blogging Group is free to join and membership is not a prerequisite for registering for the webinar.

Among other things, I'll cover:

  • Why it's necessary to blog with a strategy.
  • What is a blog strategy?
  • How to identify your target audience. 
  • The importance of listening to your target audience.
  • How to engage your target audience.
  • The success you can expect from blogging strategically.

To register, please go to LexBlog's Webex Events Center.

I hope to see you there. If you cannot attend I'll make a recording and accompanying screencast available here on my blog and on the Legal Blogging Group's Discussion Board.

Want to be part of the legal blogging conversation? Join the group at LinkedIn.

Legal blogging group highlights for September 24 - 30, 2010

The Legal Blogging Group is now 4,472 members strong. Here are the highlights from the past week.

A London-based legal marketer asked: Laptop or iPad? Perhaps legal bloggers are just early adopters: the iPad received overwhelming-- yet fair-- support.

A Barcelona-based attorney replied, "for a Lawyer, as me, I think the iPad just is useful to take the place of the paper files in a trial."

A San Antonio, TX attorney shared her experience. "I just got an iPad 2 weeks ago. I used it at a 3day CLE conference instead of my laptop - loved it! I'll never lug my laptop to a conference again. The 1 downside: conference materials were handed out on a flash drive - I had to email these to my acct and open on my iPad."

A San Francisco Business Litigation Attorney gave his thoughts:

With iPad you can: research cases with FastCase, pick a jury with iJuror, link to your desktop with LogMeIn, print wirelessly with Print n Share, among other things, with more style and less bulk than laptop.

I am linked to my office Microsoft PC (Vista) via LogMeIn. I have used the iPad while in trial and get a full day's use (and then re-charge each night). Use is extremely intuitive, mouse-free environment.

However, the group allowed that iPad is not without drawbacks. As a legal IT worker noted, "The one missing piece I see today is document comparison/black line/red line, etc." Another attorney worried about the learning curve switching from Windows to Mac, while the Business Litigation Attorney mentioned above said that "the less than full size "virtual" keyboard probably slows down typing input, if you are a skilled touch typist."

Before you run to the nearest Apple store to pick up one of these touted tablets, you might want to consider the following: according to one technology consultant, "There is a Blackberry pad coming out shortly. It does seem to have some interesting functionality... Assuming it is priced competitively it may fit in to your existing infrastructure better than the iPad."

Moving on. Those of us who read attorney bios on a daily basis (as my colleagues at Lexblog and I do) know that adding a bit of personal information sets a bio apart from its peers. The Great Jakes Blog asks, How personal is too personal? The author notes that "in the Facebook age — as more business is done long distance — relationships will be built online;" therefore, a well-crafted bio on a blog or website becomes essential. A Christchurch, New Zealand attorney shares a professional way to humanize a bio:

...one area where law firms can and should emphasise the personal is their work in the local community, both on a firm wide level and an individual level. Whether individual lawyers or law firms work pro bono, help in literacy programmes or help the homeless, a low key celebration of that fact helps to convey to the public that lawyers are not all solely money focused.

Finally, a legal marketer (and prolific blogger) lists the steps he takes when writing a post. He asks, "What's your positing process?" and I hope members will take the opportunity to comment.

Want to share your thoughts? Join the conversation at LinkedIn.

Legal blogging group highlights for September 10 - 16, 2010

The Legal Blogging Group is now 4,446 members strong. Here are the highlights from the past week.

SEO was a hot topic: two of the most commented upon posts involved SEO strategy. Kevin's Law blogs may be single best way to get links for SEO garnered attention. A Burlington, VT legal communications specialist said:

I agree that blogging for reputation enhancement and engaging the target audience should be primary. That implies providing meaningful content, without which even successful search engine optimization will not lead to successful accomplishment of business goals.

A St. Louis paralegal shared her experience and a tip on how to blog regularly: 

My old lawyer's monthly new file rate tripled as a result of the high search engine results due to his diligent blogging. The hardest challenge was making the time when there were constant "higher priority" items on the To Do list. A set schedule and a tenacious human reminder helps.

Great Jakes' Robert Algeri addressed law firms' fondness for the portable document format in his post Kill the PDFs! And unleash the magic of Long Tail SEO. Algeri argues that even though law firms store their best content as PDFs, Google and other search engines cannot read them. The solution is to convert these files to HTML (hint: blogs are HTML). However, one legal marketer feels that it's only time before Google catches up.

At present, I agree with you on abandoning .pdfs (or at least providing a text version and a downloadable .pdf version).

In the future, I suspect we will see more indexation of .pdfs. Perhaps even full "crawlability" including back links.

Unrelated to SEO, and in what I anticipate will be an informative discussion, an American lawyer in Cambodia asks, "Any strategies for blogging cross-language"?

Finally, one member shared an opportunity to recognize your favorite legal blogs: Blawg 100 Amici. The ABA Journal is compiling a list of the top 100 legal blogs in the blawgosphere and is looking for lawyers' input-- imagine the SEO and link love that will come out of making the list. Which blogs do you read and feel are deserving of this accolade?

Want to share your thoughts? Join the conversation at LinkedIn.

Legal blogging group highlights for September 3 - 9, 2010

About a month ago, a marketing technology consultant asked the question,

"Do you (attorneys) feel that the participation of non-lawyers (ie: marketers) in this 'Legal Blogging' group is useful? Or do you prefer to see comments from your lawyer constituents?"

The discussion has heated up over the past week, and it's a relevant yet somewhat controversial topic.

This concern over non-lawyers sharing in discussions is rooted in some truth: the tendency for online communities to fall prey to spammers. Says an Edmonton, CA will and estate planner:

I understand the reason this question was asked, I believe. I recently left another LinkedIn group because the posting was dominated by people marketing their resume-writing services and job-hunting services, even though job searching was in no way germane to the group.

Not all non-lawyers are spammers, however. This will and estate planner continues:

I can certainly see the value in the participation of non-lawyers such as paralegals, financial planners, insurance representatives, trust officers, charitable giving specialists, business owners, journalists, elder care specialists, blogging coaches and many others.

A broad range of experiences can add value and perspective to a single topic. A legal marketer adds:

The most successful businesses -- even professional firms -- understand and leverage the value of best practices from other industries and marketers.

It's important to remember that lawyers are not always the only individuals involved in a blog, particularly one hosted by a large firm; marketing and business development people frequently help instigate, manage and maintain their firms' blogs. Therefore, their insight can be very valuable.

However, participation in any community should always be about utilizing common sense. In the words of a San Francisco trial lawyer: 

Sometimes a question is more specific to the lawyers on the list. E.g., "Lawyers, did you find it difficult or easy to learn to use [fill in the blank]?" While a consultant may have an informed opinion on that, sometimes lawyers want to hear from other lawyers who don't have a direct financial interest (such as being a certified/approved consultant for [fill in the blank]).

Even lawyers are not immune from sharing spam-like material, consciously or not. As a group moderator, I do my best to delete posts and discussions that are not related to legal blogging or social media as it relates to lawyers, no matter how well-written, well-intentioned, or charitable these may be. Please don't take offense, and keep the good content coming.

Legal blogging group highlights for August 27 - September 2, 2010

The Legal Blogging Group at LinkedIn is now 4,409 members strong. Here are the highlights from the past week.
 
An E-Discovery professional asks, "How far can you go in treading into ... potentially controversial areas? Anyone have any guidelines" Answers ranged from "Often I consider how I would feel if the post was about me!" to "I think that lawyers can go further than you might think as long as it is clear that the post is written from their perspective, not that of the law firm." All members involved in the thread agreed with the following:
I would never put religious, political or controversial personal opinions on the blog I run for my employer. We have a specific focus and I stick with in. Note I said personal opinions. Some of the topics are by their nature controversial - such as regulating adult uses, smoke, nuisances - but that's a different issue than controversial personal opinons. I'm not saying you have to pick bland subject matter. Some of the best blog entries cover hard, controversial topics. For my opinions, I have a personal blog (actually 2) and even there I never voice an opinion that is a personal attack. Other people are free to do it - but I think there is too much on the internet and I avoid it. I try to always remember that people I might want to comment on snarkily after reading articles are not just news items - they're human beings.
 
Members got talking about privacy after a trademark and IP attorney shared a post on social media sites' privacy settings. Many of the members who commented expressed relief at a California court's ruling that postings to a user’s Facebook wall are considered private as long as the user has his privacy settings set so that only "friends" can see these postings. In the words of one member, "It's logical - if I can protect my phone conversations and my mail and email why not my private comments, and even my tweets?"
 
In news, Robert J. Ambrogi's article from Law and Technology News "Legal Blogs Are Dead! Long Live Legal Blogs!" highlights 15 new blogs that "show the continuing vitality of the medium." I'm pleased to see that LexBlog clients Internet and E-commerce Law Blog and Government Contracts Legal Forum made the list!
 
Meredith Williams' Social Media Policy Drafting: What are the Ethical Risks & Pitfalls? is handy for blogging lawyers who may find themselves tasked with drafting a social media policy for their firm (as one LexBlog client found himself a few months ago) or just want to make sure they're doing the right thing. Williams breaks a daunting topic into bite-sized chunks, such as:

Do

  • Have any personal or professional social media site as desired.
  • Use appropriate disclaimers as needed.

Do Not

  • Use the organization's name or email address on a personal site unless using the appropriate disclaimers.
  • Use the organization's assets to update personal sites.

Great Jakes reports that The Law Firm Pedigree Bubble is Bursting, causing new opportunities to emerge for competent lawyers who may not have attended a top-rank law school. The article's salient point?

So, how do you win clients in this new business landscape? It’s all about demonstrating value. It’s no longer enough to simply tell people that you’re a superstar. You need to demonstrate it. And this means writing compelling “thought leadership” content in which you give away your best ideas.

Finally, a legal marketing professional recommends that members of the group (and anyone else involved in blogging and social media) check out #blogchat on Twitter every Sunday night at 8:00 p.m. CST. She outlines why she found it beneficial in her post Social Media BlogChat: a 60 Minutes for Bloggers.

Want to share your thoughts? Join the conversation at LinkedIn.

Legal blogging group highlights for August 20 - August 26, 2010

The Legal Blogging Group at LinkedIn is now 4,385 members strong. Here are the highlights from a very active week.

The discussion New ideas for a blog post? garnered many comments. Members' advice (in a nutshell) is to write about what you love, look at other blogs for inspirations, follow Google alerts of your favorite subjects, write about topics relevant to current events, consider clients' questions/comments (but in a generic way), and blog about other blogs. In perhaps the most eloquent prose ever devoted to the topic, a member writes,

What if you are a songwriter and can't think of a tune, or a writer of fiction and can't think of a story? Or a sculptor sitting in front of a block of granite and don't know what to mold? The songwriter listens to other music, the writer reads works of others, the sculptor studies other's works, all seeking inspiration. So, too should a successful blog writer, when hit with the inevitable writer's block, a common artisitic malady, read substantive blogs written by others and draw inspiration or even take a thread drawn from another blog, giving proper attribution and, indeed, a direct link, and move on from there.

Daniel Schwartz shares Thomas Clifford's "How to let your articles breathe." Schwartz says the post has helped him "get ideas for blog posts and write simply," and other members certainly agree, judging from their comments.

If you're new to blogging and are discouraged by negative comments, An Associates' Mind's post on the issue is worth a read. Essentially, negativity is really nothing to worry about-- welcome to the internet. [Warning: post does contain strong language.]

With legal issues in blogging on many people's minds with week because of, among other things, a blogger facing serious prison time by stating that a judge should be killed, Adrianos Facchetti shares his post 5 Ways To Avoid Being Sued On Your Blog.

Finally, Total Attorneys is hosting a free webinar, Real Networking In A Virtual World, tomorrow at 11 am CDT; The webinar is hosted by Nancy Myrland and Pam Gracyalny. I listened to this morning's version and found it educational and informative for people of all levels of social media experience.

Want to share your thoughts? Join the conversation at LinkedIn.

Legal blogging group highlights for August 6- August 19, 2010

The LinkedIn Legal Blogging Group is now 4,380 members strong. Here are the highlights from the past two weeks; while the group was light on discussion, the articles shared by members were topical and educational.

Lawyer and law Services professional Donna Seyle's "Law Blogs & Marketing Strategies: Remember What's Important" is an informative compilation of several sources. Essentially,

When you’re in a courtroom, writing a brief or contract, talking to your client or opposing counsel, you are mindful of what you say. It is part of our stock and trade. Why should this go out the window when you’re writing a blog? Because no one’s watching? No one’s listening? Maybe not, but they are reading. And as they read, their decision to become your client is being influenced and your reputation is being created. What would you rather it be?

In "If You Write It, They May Not Come," Law Marketing Monitor addresses a common complaint bloggers voice: "I’ve worked hard on my blog and website, but the links really haven’t come to the degree I’d have hoped." While the post stresses that bloggers should always strive to create great content,

The truth is, for most of us, content-based link building requires more thought than simply setting up a blog and starting to post.  Does "just posting" work for some?  Yes.  However, just because it hasn't worked for you doesn't mean that you can't build a successful web presence.

An Associate's Mind responds to a law student's recent question on how to stay organized with a post about his favorite tool: Evernote. This blogger says that Evenote helps him remember everything and find anything.

A Birmingham, AL plaintiff's lawyer applies his real-world experience to eMarketer's recent study "What Makes Social Media Trustworthy?" in his post 4 Tips for Attorneys to Build Trust Using Social Media Marketing."

Finally, we all need a refresher course in the basics from time to time. The same plaintiff's lawyer shares Law.com's "Marketing Your Law Practice With a Blog," prefacing the discussion with "This article is probably a little more basic than most in this group need, but I thought some might find it interesting."

Want to share your thoughts? Join the conversation at LinkedIn.

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