Twitter and Delta Airlines help me out tonight

Help me make my connection for a Delta flight from Atlanta to Seattle guys (Delta’s delayed flight has put me at risk). We’ll use Twitter.

My original Delta Airlines, @deltaairlines, flight from Birmingham to Atlanta scheduled to leave at 5:40 is delayed 2 1/2 hours which would cause me to miss my 9:35 Delta flight to Seattle. Rather than spend the night here as proposed by the Delta agent to others, I asked to get on a flight at 6:56 PM to get in Atlanta at about 9 (time change of hour).

The Delta agent here in Birmingham tells me there’s a good chance I’ll miss my connection in Atlanta and there’s no way the plane could wait even 5 minutes extra giving me time to take the train from concourse C to B. In the good old days airlines did that. Southwest Airlines, @SouthwestAir, still does.

But how about you guys Twitter @deltaairlines asking that have flight 1036 wait a few minutes for Mr. O’Keefe, who you are causing to miss his connection in Atlanta, so he can get home to his family tonight in Seattle. Reference this blog post so they understand.

Delta, like other companies using Twitter, is using Twitter for customer service. They’ll hear about me via your tweets and mine. They’ll have an agent in Atlanta holding the plane a few minutes and welcome me on board (I’m an eternal optimist).

What a customer service story? I’ll then Tweet to 3,600 telling them what Delta did and my 3,600 followers will retweet etc probably reaching 15,000 or 20,000 people.

Hope I’m not being selfish for asking. Thanks for the help.