That’s the word from Joe Campos, a Seattle lawyer, who walked through Hubbard One’s booth at the Legal Marketing Association Conference last week. Hubbard One, a law firm website development company for large law firms, was holding a contest asking for ideas and concepts about using video for law firm websites.
I agree [with Hubbard One] that web video can be extremely compelling. Sadly, Hubbard’s video advocating the use of video is of such low quality it will probably discourage a lot of prospective clients.
For law firms, web video has to be extremely well produced and must deliver something of real value to clients and prospective clients. It can’t just be eye candy. The law firm has to deliver really compelling and useful information and create a reason for website visitors to return, learn and ultimately hire the firm.
Video on law firm websites needs to offer useful information to lay people about the legal issue facing them. Otherwise, Hubbard One and Martindale-Hubbell, also hawking law firm video for websites, are just generating incremental income for themselves from their unknowing law firm customers who believe video will generate more legal business.
At least Martindale-Hubbell, which has not produced informational video that I know of, agrees with me that law firms benefit much more from video relevant to the law firm’s clients needs.
Give advice; answer basic questions; describe what typically happens in relevant matters; provide value with timely commentary. As with all good marketing, if you can put yourself in the shoes of the buyer and empathize with them and give a little value, you’re more likely going to win the business.
My guess is that if we’re going to see informational video, it’s going to come from the firms themselves using YouTube, as opposed to companies like Hubbard One and Martindale. Hubbard One and Martindale are likely to charge a hefty price for video. The result being not much video, video which will stay on the website for months or years, and video being focused on the law firm and its lawyers.