Blogging policies and best practices for law firms

Law practice management expert and LexBlog client, Ed Poll, has published an excellent article on blogging policies and best practices for law firms.

When done right, Ed says, blogs are 'a powerful form of communication that continually connects me to actual and potential clients in ways I never anticipated.' Done wrong, blogs can be 'an unwelcome expense that produces little return on your effort, or even an ethical minefield.'

Ed covers, among other things, suggestions on policies for:

  • Blog's focus and purpose
  • Technology
  • Expense and time
  • Professional responsibility

And congrats to Ed on last night's UCLA win. Ed's Bruins slaughtered some poor soul in the first round of the NCAA's.

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Live from TechShow: Ed Poll of LawBiz Management Co.

It's been a busy day, but we still managed to squeeze in a chat with Ed Poll, the latest in our ongoing series of live interviews from TechShow.

Ed, a LexBlog client who we previously featured in our LexBlog Q & A, is the principal of LawBiz Management Company and author of the LawBizBlog.

Last time we chatted with Ed, the conversation covered his history in the blogosphere and opinions on how blogging has impacted him. Today the discussion was on TechShow and the value technology can hold for practicing lawyers. Check it out after the jump.

1. Rob La Gatta: Why are you at TechShow?

Ed Poll: I am at TechShow because it is one of the leading technology shows in the country, if not the leading show. It’s a place where vendors put on exhibits of their wares, and I’m able as a result to stay abreast of what is new in the legal profession and the legal industry. In addition, I get to meet great people like Kevin, and renew my friendships.

2. Rob La Gatta: Is there anybody who you haven’t met before who you’re looking forward to meeting, or who you were looking forward to before you came and got a chance to talk to?

Ed Poll: I think the answer to that question probably is yes and yes.

I’ve met some people I didn’t meet before, and they were able to teach me something that I didn’t know. I’ve also made connections that I would not have made but for being here. And I’ve been able to renew relationships with folks that I knew but don’t see in between the sessions.

Also, I was able to meet with a couple editors of mine and moved my new book on law firm fees and compensation closer to completion. I am expecting to go to press in about 3 weeks. So that was pretty good.

3. Rob La Gatta: Beyond the benefit of picking up tips from the panels, do you see a strong networking potential as well at TechShow?

Ed Poll:
Oh, there is networking. When you meet people – both people you know as well as new people you haven’t met before – there’s a tremendous opportunity to network and continue that after the show.

4. Rob La Gatta: And have you seen any panels so far at TechShow that you have enjoyed?

Ed Poll: Yeah, there were a couple of panels I’ve enjoyed; one of them was on technology in the new law practice, by Carolyn Elefant and David Masters. But I do most of my learning on the exhibit floor, rather than in the sessions.

5. Rob La Gatta: In terms of what you’re doing with LawBiz: how much is technology playing into it? Does it shape the way you run your business, and do you expect it to in the future?

Ed Poll: I can’t tell you quite what’s going to be going on in the future...I’m not that omniscient. But it clearly has impacted my business, in several ways. By staying alert to the technology, I’m able to help my clients become more efficient in what they do as well.

When I started in 1990, because of the computer I was able to do work on my own without a secretary; literally, I was able to be solo. Within a matter of months, I was able to grow enough to be able to bring somebody in. I thought part time...but between the time she accepted my offer and the time she began work, I found all kinds of new projects for her to do, so she came on full-time. 

I think that technology has enabled me to stay with an assistant without putting on a lot of extra people, and in effect to be a virtual consultant: when there was a need for me to expand into a team, I was able to do that. And then when the assignment was over, I was able to walk away while the other folks went their separate ways as well.

Ed Poll of LawBiz Management [LexBlog Q & A]

The steady stream of LexBlog Q & A interviews continues on this Friday. Our end-of-week guest? LexBlog client Ed Poll.

Ed is a law firm management consultant who runs LawBiz Management and operates the company's LawBiz Blog. With 25 years practicing law and 14 years of consulting experience under his belt, Ed also writes for a series of legal publications, and has taught at universities including UCLA and University of Michigan.

1. Rob La Gatta: When was it that you started blogging, and what got you interested in it in the first place?

Ed Poll: I saw a number of folks blogging, and as a consultant I decided I needed to be at the forefront and understand the technology. Not that I needed to be at the leading edge, but I certainly had to be aware of it...and I had to be at a leading edge in order to be credible for my clients.

I [also] found a number of benefits from doing it, which were unintended consequences of my blogging. Sometimes I find it very creative, sometimes I find it a chore, and sometimes it’s so much of a chore that I don’t do it as often as I might. But Kevin seems to think I do it enough in order to maintain my status.

2. Rob La Gatta: Do you think that regulations imposed by state bar associations - such as the state bar of New York, which you wrote about in November - will ultimately become a thing of the past? Or should lawyers expect these to remain for the foreseeable future?

Ed Poll: That’s an interesting question, because it’s not just a question of blogging. The state bar associations like in New York or Florida or even Texas: the issue for them is not the blogging...the issue is what the blogging represents. For them, blogging represents not a [form of] communication by itself, but advertising. And they’re probably looking at blogging in a multi-faceted perspective. The [first facet] is advertising, which these particular bars seek to regulate. Whether that regulation is appropriate or not is a separate question; whether it violates a state’s decision or the Constitution is a separate question. But they seek to regulate advertising, and they see this as advertising.

The other [facet] is that they may look at this as communication to people who are not clients, and therefore there may be an attorney/client relationship created. And of course, that’s problematic from their perspective. There’s no engagement agreement, which is required; there’s no agreement to pay money, to exchange funds from one side to the other; and clearly, the question will arise in some instances whether there’s any malpractice being committed (for which the attorney/blogger is responsible). So I think there’s more than one avenue that causes the bar associations some concern.

3. Rob La Gatta: From a law firm management standpoint, what is the biggest reward you’ve seen from blogging?

Well, you have to understand that I’m not a practicing lawyer, so my perspective is a little different. I find it important to blog because it enables me to have a voice, and communicate to the legal community that believes my voice has some merit what my position is on a number of issues. [...] It gives me an opportunity to have a voice and, hopefully as a consequence, some influence. It also forces me to pay attention and be more informed [and] more intelligent on the issues, whether I blog about them or not. It keeps me current with what’s happening in the legal community.

[Also], a number of my posts are good enough that we can take either the entire post or the idea and use it for an article that gets published in one or more of several places: my electronic newsletter, LawBiz Tips, or a weekly column that I write for Massachusetts Lawyers Weekly, or one of several publications that I write an article for on a monthly basis. Then, ultimately - if we can put together enough good posts and enough good ideas - that may work itself out to be either a special report, a book or something of interest to a prospective client.

4. Rob La Gatta: What do you think is in store for the legal blogosphere in 2008…got any predictions?

Ed Poll: I don’t see blogs going away, no matter how hard the bar associations seek to regulate it. When you’ve got the ABA Journal listing [their] top 100 blogs - one of which is ours, I’m pleased to say - that gives it an aura of respectability and credibility.

[It's] like with the Internet…how do you regulate the Internet? I mean, a number of people have tried, but nobody’s succeeded.

Yesterday, Dr. Phil on television had a congressman who had introduced legislation to regulate YouTube and MySpace postings. [Phil] had the mother of a kid who committed suicide because of what he was calling “cyber bullying,” and then he had a First Amendment lawyer, on this panel of three people. The lawyer said, "You’ve got to be careful, because you’re getting into free speech. That’s a right…that’s not a privilege. And so you’ve got to be careful how you draw the legislation."

I think that’s what happened with the state bar, when it tried to regulate blogs as advertising. You’ve got to draw those lines very narrowly. So in 2008, I don’t see it going away...I see it only expanding. And the more people talk about the benefits that come to them for practice development as result of a blog, the more others are going to get into it.

5. Rob La Gatta: If you were to offer one bit of advice to a lawyer just starting his or her first blog, what would it be and why?

Ed Poll: A couple of things.

One, get professional help. I don’t think that this is a hobby; I think that this is part of your business, and as such, you ought not to do the mechanics of creating the blog. Yes, you could do it. But this is not like gardening in the back yard - this is professional; you guys [at LexBlog] are skilled at it, [and] there are others that are skilled at it. Business it is, and you ought to work with somebody whose business it is to start [your blog].

I suppose I could go on and create a website, but that’s not something I’m going to do. I’m not a computer techie [or] a webmaster, and that’s not where I want to spend my time…I want to spend my time doing what I do best, which is what nobody else can do. In my case, it happens to be coaching and consulting. Everything else can - and should be, in my opinion - handled by somebody else.

The second thing I would say is don’t go into it unless you’re serious. Again, this is a business. It’s not a hobby. I would not encourage, as I know some people do, to post personal thoughts or a journal of your travels across the universe. If you want to do a personal journal and you send it to your friends, that’s fine. But that’s not what blogging in our context of this conversation is all about.

I [also] think you have to be prepared to go in there and blog once or twice a week, or at least on a regular basis, so that people begin to look for your commentary [and] so you begin to establish your credibility. There’s one blog - I think it's SCOTUSblog - where the guy goes in and talks about U.S. Supreme Court decisions. In one case, so I’m told, he posted a review of a Supreme Court decision the morning it came out, and he highlighted the fact that the opinion writer made an error in one of the footnotes. The error was caught that day as a result of his blog post and corrected. That’s power. And that’s what you want to look for.

So again, unless you’re serious about this, I would suggest that you save your time and you save your money and do something else more productive for yourself.

Interested in hearing more? Recent LexBlog Q & A posts:

Or, see our full list of legal blog interviews.

Do blogs work for lawyers?

Law practice management expert Ed Poll was asked that question by a lawyer contemplating starting his own blog. Ed's answer:

Blawgs (blogs specifically for the law profession) are powerful marketing tools that combine personalized observation with facts and insights from the lawyer's area of focus.
.....

'Content is king!' A popular saying, but the meaning is clear. The public is hungry for information -- for solutions to their problems. To the extent that a blawger can provide information wanted/needed by their prospective clients, they will demonstrate their expertise and thus give to the individual another choice ---- to call the attorney blawger.

I highly recommend you follow your instincts and start one of your own. Blawging is a great way to highlight your services on the Web, as well as encourage interaction and communication with clients.

And if you're on the LexBlog team, you gotta love Ed's recommendation that you engage an expert to design and create your law blog.

Outsource everything that is not within your core competency. It's your core competency that clients want to hire, not your skills with technology.

Ed's regularly answering lawyer's questions at his LawBiz Blog. Worthwhile resource to check out - and maybe get your question answered.

As way of full disclosure, Ed is a client of LexBlog's.