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Why do lawyers who don’t use Twitter feel the need to diss Twitter?

New York City injury lawyer Eric Turkewitz, who is not only a first rate plaintiff’s trial lawyer, but also a heck of a fine person, is the latest lawyer to question the value of Twitter.

Eric doesn’t say he’ll never use Twitter, but questions Twitter’s value to him and by picking out a few tweets from LexTweet in effect dismisses the value of following lawyers tweeting about other than the law.

I tried to post a comment on Eric’s blog but Blogger kicked back an error message. Perhaps my comment was too long. In any case Eric, here’s the comment I wanted leave.

I continue to be perplexed why lawyers need to write about Twitter in a negative fashion at the same they acknowledge they do not understand Twitter and do not use Twitter. (Could be they know it gets an amusing rise out me.) At the risk of being rude, it’s like Mark Twain said ‘It’s better to be thought a fool, than to open your mouth and remove all doubt.’

You’re missing the point of Twitter Eric. I have discovered more about people I wanted to get to know through Twitter than through any other medium. I have learned more monitoring people on twitter than I have through my feeds (600 plus of them), and our business has increased through my use of Twitter. All three of which long before there was LexTweet.

As to LexTweet, no one expected it to be legal professionals tweeting about the law. I would guess less than 5 or 10% of the tweets from legal professionals relate to the law. I expect no one to sit there and follow tweet after tweet as you’re implying they do by dismissing the power of LexTweet.

LexTweet is a discovery tool for finding people you may wish to follow. As we add groups to LexTweet, I’m hopeful it will be a good way for legal professionals to get to know each other better and exchange ideas as they do relate to the law or personal items.

I also expect the public’s perception of lawyers will be improved by following lawyers on Twitter and getting to a little about them. As one law firm Marketing Director told me, ‘Twitter is a way for clients and the public to find out what her firm’s lawyers are interested in.’ She believes relationships will be built and flourish via Twitter and that those relationships will lead to work.

Small talk leads to big things Eric. I tweeted about being at a Cubs game. A client immediately responded, which lead to the client calling me 3 or 4 days later wanting my company, LexBlog, to do more blogs for his law firm. I tweeted about whether Tiger Woods was going to make the putt on the 18th during the US Open. A client responded that he didn’t think Woods would make the putt. The next day, the client called about a large project he wanted my company to do for his firm. Coincidences? I don’t think so.

I hardly imagine you require all business associates and people you talk with socially to talk about the law. Talking with folks is a way to get to know them and vice versa. That’s a good thing.

I asked a young business lawyer in Milwaukee how he was getting new clients. He told me he had gotten 5 good clients in the last 6 weeks via Twitter.

Don’t try using Twitter on its web interface. It’s confusing as all get out. Use an application like Tweetdeck to make sense of Twitter. You’ll probably find that by doing so using Twitter takes little time, that’ll you’ll discover info and people helpful to your practice, and being as bright as you are, probably learn to use Twitter as an effective client development tool to supplement your blog and other networking.

Guy Kawasaki has labeled Twitter the single biggest branding tool since the television. He’d rather go without his cell phone for a week than Twitter. I’m with him.

I’m a very busy person with a business to run and things to get done. I’m just as busy as when I practiced law as a plaintiff’s trial lawyer. I use Twitter not to waste time, but as a way to enhance my life and grow my business.

I’d welcome your participation on Twitter Eric, if not for your own reasons (though I think you’ll find many positive ones), but so that those using Twitter continue to dialogue with you as much. Some of the exchange you’ve felt on the blogosphere has moved to Twitter. In addition, you’ll catch on to Twitter and, based on the quality of your blogging and the quality of person you are, you’ll use Twitter in a way that will be a positive example for plaintiff’s trial lawyers.

You asked ‘Will Twitter help me acquire yet more information that I can’t get to, or assist me in sharing information that I might have?’ Yes, no question about it.

I’m in New York City next week. Give me 20 minutes to show you how I use Twitter. That’s an offer I wouldn’t make to someone I didn’t like as much as you or to someone who doesn’t have the track record of sharing that you do.

Do I expect you to ‘get it’ right then Eric? No, but I’ll be surprised if it doesn’t pique your interest enough to give Twitter a try.

  • Eric T

    Kevin:
    My point s not that Twitter is useless, but that it doesn’t seem to be an improvement on tools that I already use.
    But I’m always happy to have a beer with you, Twitter or not. So give me a buzz when in town.

  • http://21stcenturylaw.wordpress.com/ Nicole Black

    Kevin-your take on Twitter (and blogging) is spot on. I started using Twitter because of one of your posts on this blog and am so glad I took your advice.
    Twitter is an invaluable resource in so many ways for lawyers, no matter how you are using your law degree-be it to practice law or start a business.
    Those of us with online strong presences may not always agree as to the best way to harness the power of our online real estate, but it is indisputable that you’re on the cutting edge in that regard. You spot the social media and online trends and figure out ways to implement them from a business perspective.
    Twitter is an important part of a successful online presence. It’s not the end all and be all and other platforms will come along after Twitter. But, it’s an important platform and one that will serve as the building block for what’s to come.
    Innovative lawyers should, at the very least, understand Twitter, even if they choose not to use it.
    Those lawyers interested in learning more about Twitter might want to read my Daily Record article “Twitter 101 for Lawyers”: http://21stcenturylaw.wordpress.com/2008/11/04/twitter-101-for-lawyers/

  • http://www.brainleadersandlearners.com/ Ellen Weber

    Kevin, your blog addresses a far bigger problem, of negativity and cynicism – which often slips out about things we have not tried or observed objectively.
    Thanks for saying it so well.
    We often put down what’s different, and new – before it finds a chance to expand our own thinking. This tendency creates a damaging effect in the human brain – and literally rewires the brain for more negativity or cynicism. Kind of scary – since we all do it at times, and it works against the brain’s ability to hard wire for adventure or brilliance.
    You likely already know how the brain rewires its dendrite cells nightly, based on what we did the day before. I prefer to wire for openness and intelligence that comes from welcoming new ideas, engaging differences and encouraging people to share opposing views on any topic:-)
    Thanks for showing us how it happen! Great discussion!

  • Eric T

    Kevin, your blog addresses a far bigger problem, of negativity and cynicism – which often slips out about things we have not tried or observed objectively.
    The issue isn’t negativity or cynicism, but how/why Twitter is any better than a decent threaded discussion forum.
    We often put down what’s different, and new – before it finds a chance to expand our own thinking.
    I hope that when you write “we” it doesn’t include me, the critic in question. I’ve been using various discussion forums since 1992, when I discovered Prodigy. I welcome new technology.
    But it isn’t enough that the technology be new, it also has to be better than what already existed.
    If you want to go on with psychobabble as an explanation for why someone doesn’t use Twitter, go ahead. But you’d have more success in this discussion if you addressed the issue that I posted about, as to why Twitter is better than an old fashioned, threaded bulletin board.

  • http://www.chinalawblog.com Dan

    Kevin,
    Here’s the real reason Eric should use twitter. I beat Eric in the ABA blog election for Best Regional Blog and I owe it ALL to Twitter. I vowed that I would not blog the election much on the blog (I think I did so only once) and, unlike in past years, I never sent out a blanket email to my contacts. Instead, whenever Eric would start catching up to me or running away from me, Iwould get on twitter and ask people to vote. My friends and others would then retweet and I would usually get anywhere from 25 to 100 more votes.
    I was not going to reveal this (so I could be sure to win again next year) but this is just too damn ironic not to resist… and it’s all true…

  • http://www.linkedin.com/in/collinudell Collin Udell

    Hi Kevin (and Eric):
    Great discussion. I definitely side with Kevin on this one. Why is twitter better than an old fashioned, threaded bulletin board? I’ve participated in both, and here are my thoughts. (1) Twitter is much, much faster, which in some contexts is very valuable, depending on the nature of your practice. Greater speed.
    (2) Twitter is multilayered — meaning there isn’t just one thread going on at a particular time. That can be overwhelming, but it can also give you the ability to spot related conversations and jump into those. Greater breadth.
    (3) Twitter often links to blogs, which enables one to better place the speaker (tweeter) in context. Who is saying these crazy/great/humorous/provocative things? An instant link to a blog on twitter lets me know. Greater depth.
    (4) Much more fun. This one is hard to quantify. You’ll just have to check it out to see if you agree. But you need to follow at least 50 people to get a good sense of scale so the prior 3 things I’ve listed occur.
    Eric — hope that is helpful to you, and that we see you on twitter. We’re all busy, but for me, the ROI has been well worth it.
    Collin
    @collinudell

  • http://www.twitter.com/gregoryluce Gregory Luce

    I’m a lawyer and fellow twitterer and believe it’s a mixed bag application, at least currently. So, I agree in some parts with Kevin, in some parts with Eric.
    Twitter is a powerful social media service and it does a fantastic job of connecting people. That’s its strength. But for busy, often overburdened attorneys, it’s not terribly useful and fails to do what’s needed most: save time and make the practice more efficient. It trends toward doing neither, unfortunately. But, in my mind, the weakest link in Twitter is its failure to localize–we all practice in jurisdictions, few of us nationally. While it’s cool and all to connect with a criminal law attorney in Miami, I can count on less than one thumb the time I’ve needed to refer a client to a criminal law attorney in Miami. Fun to connect with that attorney? Sure. Useful to the practice? Not so much.
    Interestingly, I’ve yet to see a legal question asked and answered on Twitter, likely because the limitation on tweet length makes it absurdly hard to cover an answer properly. For that, list servs or forums or groups on other social networks may serve a better purpose.
    But that’s today. What can Twitter deliver tomorrow? If it can deliver localization, greater context or length in tweets, and the real ability to filter chaff from wheat, then it may be more useful to practicing attorneys.
    Greg

  • http://kevin.lexblog.com Kevin OKeefe

    Great comments all. Heck it’s an honor to have lawyers of your caliber airing it out on Twitter in a positive way on my blog.
    As to localization, it’s pretty easy to network with local business people, usually the movers and shakers in your community.
    Use the advanced search at search.twitter.com to browse for those using Twitter within 1, 5,10, 25, 50, or 100 miles from the center of a city. Subscribe to such a search with a RSS feed. Set up a search at TweetDeck for your city or towns name.
    I’ve done both and met business people and am getting to know them better by following them via Twitter. Lawyers have met business people who have become business clients as a result.

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