It's who knows what you know

Talking to long time lawyer and now business development coach, Cordell Parvin, last week he said something that really resonated with me. That being that the formula for client development success for lawyers used to be "It's not just what you know -- it's who you know." Now, with the advent of social media, Cordell says "It's not just what you know -- it's who knows what you know."

That's so true - both for me personally, and for the lawyers I see achieving rockstar status in their niche via the effective use of social media. We get to be known not just by what we know, but by all the people who know what we know. And it's not just more people knowing what we know, it's hundreds of highly respected people sharing word of what we know with others - others who happen to be in our target audience.

People, whether on their own behalf or on behalf of organizations they work for, hire lawyers who are not only smart, but also who are viewed as thought leaders in their field. People are looking to hire lawyers who have influence. Influence among their peers - peers not of the lawyer, but peers of the person purchasing legal services. And influence among people who influence the people who hire lawyers - bloggers, reporters, association leaders, conference coordinators and the like.

How do you get more people to know what you know and view you as a thought leader? Use social media, leading with blogging, and continuing with Twitter, Facebook, LinkedIn, and the like. Rather than shouting out content which lawyers are apt to do, engage in the existing conversation by sharing your insight and commentary on things already being discussed.

Reference on your blog what is being written elsewhere and offer value to what is being written. In effect, you'll be joining a conversation. You'll get seen by the people you are referencing.

What you say on your blog and Twitter will start to get mentioned by the influential people you are referencing. You'll get seen more often by your clients, prospective clients, and those people who influence them - such as reporters who will call you and conference coordinators who will ask you to speak at events attended by prospective clients.

In addition to just getting seen, you've got more people out there spreading word of what you know. When someone shares what you've said with an audience who trusts them, you've picked up an endorsement that you're a respected professional in your niche. The person doing the sharing wouldn't have referenced you and what you said if you were not.

LexBlog has in large part been built on who knows what I know. By sharing information, insight, and commentary of interest to my target audience over the last seven years, I've built a brand. A brand that I know something about networking through the Internet for successful client development. Not only do people what I know, but they are sharing with others that I know something about blogs and other forms of social media.

I don't say this to impress you. I say it to impress upon you that successful businesses and brands (including your brand as a leading lawyer) are built upon who knows what you know. I also want to impress upon you that if I can do this with half the brain power of most other lawyers, that you can easily get out and get more people to know what you know.

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Cordell Parvin's Client Development in a Nutshell: slides and recording

Client Development in a Nutshell

We were fortunate enough this morning to have Cordell Parvin join us for a webinar as part of our continuing effort to serve lawyers and law firms on the LexBlog Network.

Cordell, a nationally recognized career and client development coach for lawyers, covered such topics as how clients select an attorney, the importance of creating a business plan, and how to build relationships based on trust, rapport and social media tools.

You can view the recording of Cordell's webinar on our Support site. You can also download the accompanying slides from the presentation by clicking on the image above.

Cordell's blog, Law Consulting Blog, provides a wealth of information on client development. You can subscribe to his blog by email (visit the homepage and sign up) or by RSS.

Additionally, some of the questions answered and topics covered in the webinar are discussed in further detail in past blog posts:

We're very appreciative of Cordell taking the time to share his experience with our clients, and we're hoping to do additional webinars with him in the future.

Free Webinar for LexBlog clients today : Cordell Parvin's Client Development in a Nutshell

Client development for lawyers has never been more important or more challenging. As part of my continuing effort to serve lawyers and law firms on the LexBlog Network, we're hosting a free webinar with Cordell Parvin on "Client Development in a Nutshell for 2010 and Beyond."

The webinar, exclusively for LexBlog clients, is today, Tuesday, Oct. 20, at 3pm ET/12pm PT. If you misplaced your email invitation, please contact our Client Development Manager, Jillian Pariseau, for registration information.

Cordell is a nationally recognized career and client development coach for lawyers. What sets Cordell Parvin apart is that he has practiced law for 37 years and has actually done what he teaches and coaches. He knows the challenges lawyers face and helps provide solutions.

In the webinar he'll cover, among other things:

  • How clients select an attorney
  • The importance of creating a business plan
  • How to become visibile and credible to your target market
  • How to build relationships based on trust, rapport and social media tools

Being part of the LexBlog Network with his Law Consulting Blog, I've come to know Cordell well and can personally vouch for the value you'll receive from him. A lawyer who works with Cordell recently commented, "Nothing my firm has ever done for my development matches the investment that Cordell's program has made in my maturation as a lawyer, leader and person."

As always, we'll be recording this webinar. So, if you can't attend, feel free to visit the LexBlog Support Center and view the webinar at your convenience.

I'm personally looking forward to this webinar. I hope to see many of you there.

A law consultant's take on blogging and client development

In today's economy, everyone is trying to find ways to develop business while keeping an eye on the bottom line. That includes lawyers, of course, and new LexBlog client Cordell Parvin has a recent post on his business development and law career planning blog about just that.

Parvin, a long-time construction lawyer who now serves as a consultant, coach and motivational speaker, has been successfully blogging for sometime, but just joined the LexBlog network.

On his blog, he lists 16 Ideas for Rainmaking in the Recession. Some particularly resonate as ways the Internet can help cut costs, like using webinars in presentations to reduce a budget while simultaneously reaching a larger audience.

One of Parvin's ideas is focusing on the importance of relationships to build a network of clients.

At least 60% of the legal work available is based in large part on relationships. I believe 10% of legal work is by the company and whoever is perceived to be the best will be hired. I believe 30% is commodity work that goes to whomever is willing to do it most cheaply. That leaves 60%. Go after that work.

This is exactly what LexBlog encourages our clients and other bloggers and legal professionals to do via social networking. I asked Parvin in an email what he tells lawyers about blogging and social networking.

"I tell them to do it," Parvin says, "and to work on creating networks of clients, prospective clients and referral sources by being a leader and innovator."

Parvin tells lawyers that blogs give them an opportunity to offer solutions before clients even know there is a problem.

"It is the lawyer and the firm's opportunity to differentiate themselves by figuring things out and sharing helpful information before anyone else," Parvin says.

He cited as an example Kevin O'Neill, a partner at Patton Boggs law firm in Washington D.C., who Parvin coaches. O'Neill started a public policy podcast at Parvin's suggestion, and eventually that podcast turned into an Internet radio show on the Voice America Business network that attracts several thousand listeners.

Parvin says that the way client development works is different now from when he first started out as a lawyer.

"When I first started practicing law I was told, 'client development, you just do good work, get a Martindale AV rating, become active in the Bar or community and wait for the phone to ring'," he says. "I was also told: 'It's not what you know, but who you know.' In those days clients were local, loyal and there were far fewer lawyers.

"Now is it not what you know or who you know, it is who knows what you know," Parvin adds. "Blogging for a lawyer is the best way to show he/she is the expert. It is one of the best ways to connect your target market. To use a Seth Godin book title: It is the way to lead your 'Tribe'."

Parvin believes the future of lawyers blogging will include web site bios with videos of lawyers speaking, as well as video podcasts. In short, the relationship building can begin as soon as a potential client clicks to a lawyer's blog or website and can actually see and hear the lawyer.

"I like video podcasts because it is a way to connect regularly with your target market," Parvin says, "and they get to know you and see you and hopefully find a connection and rapport with you. It is also a way to start building trust before the potential client has even met you."