Sitting here at Skadden in Chicago at the Chicago Legal Innovation and Technology Meetup listening to speakers talk of access to legal services.
The point being that 85% plus of people never think of using a lawyer. Lawyers rank six on who people turn to for legal advice. Number one is friends and family members.
The reason, per Fred Headon (@fredheadon), the general counsel of Air Canada, is that lawyers have made themselves irrelevant by not communicating like everyone else.
The public engages each other on the Internet – Facebook, Twitter, blogs (real ones engaging bloggers, reporters, business people and consumers and not content marketing for attention) and more.
Yet it seems lawyers look for ways to not be real and authentic. Who would trust creatures that do not communicate like real people?
Heck, most people don’t even know a lawyer. Lawyers aren’t out listening, mingling and engaging people online.
If people knew of a lawyer, liked them and trusted them, they may call them and the lawyer would get work. But this is not going to happen if lawyers don’t use the Internet like everyone else.
* Sorry about the cryptic nature of this post, just some quick notes at the end of the program.