AP reporter, Scott Mayerowitz (@globetrotscott), had a good interview with Bill Marriott in the business and technology section of this morning’s Seattle Times. Marriott revolutionized the hotel business over the last four decades as CEO of the Marriott International. Marriott’s also been personally blogging for over five years at his blog, Marriott on the Move. Why the blog per Marriott?
The purpose of this blog is to give you a forum to interact with Bill Marriott, Chairman and CEO of Marriott International. We believe Marriott is more than just the world’s largest lodging company with more than 3,000 hotels around the world. We’re proud of our culture, history, service excellence, and especially our 151,000 associates whose Spirit to Serve makes us so successful. Part of what makes us great is our belief in service to the customer and “Success is Never Final.” This blog allows us to hear from you and build on the community that we’ve nurtured since 1927. We are delighted you have decided to visit us, and we will do our best to make it a valuable experience for you.
Marriott’s blogging style?
Marriott doesn’t use a computer — he never learned to type — but with help from an assistant produces [the] blog, which he composes in long hand or by dictation.
Like your firm’s lawyers, Marriott has been one busy guy. Though retiring so he can spend more time on vacation, he plans to work 45 to 50 hours a week when not on vacation.
My wife said she married me for better or worse, but not for lunch.
Marriott, who also writes 200 personal notes to customers and another 300 to employees each year, knows that business runs on relationships and trust — things you cannot farm out.