Robert Scoble of Scobleizer [LexBlog Q & A]

It's been a week since our last LexBlog Q & A. So when we finally had a free minute today to add another interview to the ongoing series, we pulled out the big guns.

Our guest? Robert Scoble, well-known technology guru and co-author (with Shel Israel, who we interviewed back in January) of the book Naked Conversations: How Blogs are Changing the way Businesses Talk with Customers. Robert, who writes the blog Scobleizer, currently works his "real job" with the tech magazine Fast Company, serving as managing director for their companion site Fast Company.TV.

Though a busy man, Robert recently took the time to answer an e-mail interview on blogs, lawyers and how he sees the two interacting. Check it out after the jump.

1. Rob La Gatta: In today's market, do you think there is any potential for vertical communities built around lawyer blogs and the content they're producing? Why or why not?

Robert Scoble: Absolutely, and not just for lawyers either. Why? Well, let's say I am looking for a lawyer. How would I find one?

  1. Play "Yellow Pages roulette" and pick one of the ads in the Yellow Pages.
  2. Ask my friends.
  3. Go to Google and search for one.

Most of your smartest, richest, most educated people will use Google. So, how do you get found in Google? Well, if you understand how Google works, it rewards companies and people who:

  1. Pour a lot of content into the site.
  2. Get a lot of links from other places, especially ones with influential inbound links themselves.

What's the best way to get both of these done? A blog, of course. So, if you're a lawyer and you want to be found on Google, it makes total sense to regularly update a blog and teach people about your field.

2. Rob La Gatta: If a company was interested in using video as a marketing tool, how would you suggest they go about doing so in a way that had some value? Any major do's or don'ts?

Robert Scoble:
One show I'd watch for some insight into how to use video to build an offline business is Wine Library TV. That's done by Gary Vaynerchuk, who owns a wine store in New Jersey that sells $50 million of wine every year. He is already seeing a big impact on his business from his video blog, which now is getting 60,000 viewers per episode. He told me a story of how people now drive thousands of miles to see his store and take pictures with him.

3. Rob La Gatta: Why do you think many companies outside of the tech world haven't started blogs to engage in conversation with the general public?

Robert Scoble:
Many businesspeople don't hang out online everyday and don't see the waves of people who are now using Google instead of traditional media to find businesses.

3a. Rob La Gatta: Do you expect that this will ultimately be a necessity for companies looking to succeed?

Robert Scoble: Absolutely. It already is incredibly stupid if you are in business and you haven't spent a lot of time figuring out how to get found in search engines.

4. Rob La Gatta: What about for the law: does the premise of Naked Conversations also apply to lawyers? Why or why not?

Robert Scoble:
Absolutely. It applies to all businesses...at least businesses that need to grow by having new customers find them.

If you don't care about finding new customers, or if you think that ads in newspapers, on TV, or in the Yellow Pages are going to serve you well, then maybe. I think that's an incredibly stupid way to look at business, though. Most of the smartest, richest, most educated people are online and will only look for you online. They'll go to your competition if you don't have a way to be found (which, to me, is a blog).

5. Rob La Gatta: What do you see as the single most personally rewarding aspect of blogging?

Building relationships with great people in the world. Without blogs I'd never have met Kevin or Rob, for instance, who put together this blog.

Interested in hearing more? Recent LexBlog Q & A posts:

Or, see our full list of legal blog interviews.

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How to get good PR for yourself in the blogosphere

Getting bloggers to cover you, your law firm, or company is an art. It's not done by sending press releases and cold emails to bloggers.

I probably get 30 press releases or announcements a day from organizations looking for me to blog about them. Can't remember the last time such an an email from someone I didn't know caused me to blog about what they sent me.

Uber blogger Robert Scoble, recently of Fast Company, offers some sound advice on how to get good PR for yourself in the blogosphere.

Read Robert's whole post but here's the highlights.

  • Go where the bloggers are. Create a list of few dozen bloggers and get to know them. If possible, go to events such bloggers are attending. Looking at Upcoming.org's event calendars frequently, you can figure out which events a preponderance of bloggers say they're attending and keep track of them.
  • Read the blogs of the people you want to cover you. Send them a note within minutes of their posting, blog about their posts, link to their blogs from your own blog, and add public comments to posts. Not only does each blogger get to know you, but their readers do too.
  • Send bloggers interesting stories -- especially about other people -- that you think they would be interested in. When you have something about your own business to announce, those bloggers will be more receptive to you than to some PR firm that only flacks for its clients.
  • Start blogging. When a blogger hears an interesting story, they go to Google and start searching other blogs so they can read more about it. Tell your story on your own blog.
  • Don't send press releases. The blog world is built on relationships.

Bloggers matter when it comes to PR. LexBlog's grown from the garage to a company with 14 people serving law firms across the country and internationally largely by my networking with other bloggers. Not once did I send out a press release.

Happy Birthday Naked Conversations

Naked ConversationsNaked Conversations celebrated it's second birthday this past Saturday.

For the unknowing, NC is a one of the seminal books on blogging. From wikipedia:

[Robert Scoble and Shel Israel] argue that almost every business can benefit from smart "naked" blogging, whether the company's a small-town plumbing operation or a multinational fashion house. "If you ignore the blogosphere... you won't know what people are saying about you," they write. "You can't learn from them, and they won't come to see you as a sincere human who cares about your business and its reputation." To bolster their argument, Scoble and Israel have assembled an enormous amount of information about blogging: from history and theory to comparisons among countries and industries. They also lay out the dos and don'ts of the medium and include extensive statistics, dozens of case studies and several interviews with famous bloggers.

If you're in a PR or business development position (aren't we all) trying to follow blogs and learn what blogs are all about, read it. If the concepts don't make sense, read it again. If you're already blogging effectively, read it. It gets the juices really going.

Shel's comments on the the two year anniversary are enlightening.

It's hard to believe it has only been two years since the book was introduced.  Sometimes it seems the writing of Naked Conversations happened a very long time ago.  Sometimes I think the stories we told are ancient. Yet the book is still selling moderately well, which please me almost as much as it surprises me.

Then I realize that the stories are old only if you have already heard them.  Blogging has, of course, become only a single tool in an enormous social media tool shed. It has also become fruitful and multiplied.  We wrote when there were about 14 million bloggers.  Now there are more than 100 million. There may be as many as a half-billion people involved in social media worldwide.

What has remained intact, I think, is our key point.  There is a revolution going on that is transforming the way businesses talk with customers. That revolution has a key attribute. It's about the conversation, not any one tool.

Thanks Robert and Shel.

Steal my content, please!

That's the title of a post from Robert Scoble last week. He was responding to Susan Mernit's report that Lane Hartwell was so pissed with people stealing her photographs that she decided to take her photos out of the public eye.

After offering up a way to watermark the photos and keep them online, Scoble says he's just the opposite.

I WANT YOU to steal my content. In fact, next year I'm going to do stuff to make all my content available via Creative Commons license so you can use it whereever and whenever, including my video shows. I'd like a credit, yes, but don't demand it. I'd rather just add to the human experience and if that means that other people make money off of my work, so be it.

I've found that the more I give away my content, the more magical stuff happens to me anyway and if that means my photos or writings or videos get used in some way that I don't really like, well, that's a risk I'm willing to take. Lane obviously is not.

Plus, today I have a little less competition from Lane, who was a great photographer but who's work will be hard to discover now.

I'm right there with Scoble. And you lawyers should be wanting people stealing your blog content. The more it's stolen by blockquote, reference and link, the easier for the world to discover you. And isn't that what's it all about, getting known for our expertise?

Want further evidence that you want people stealing your content? Scoble cites the New York Times whose traffic has taken off since removing its subscription pay wall in September.

As Scoble says, '...[W]hen you try to hold onto your content too tightly fewer people are able to find it.'