Storm of video programming from publishers : Opportunity awaits law firms

Video Law FirmsNo longer are print news publishers going to stay with print only. No longer is video broadcasting going to remain the province of television networks.

The Internet has provided a distribution channel for video news, information, and commentary for mainstream print publishers. Print publishers are not just dabbling in video, they're doubling down through their investment in video.

The New York Times' Brian Stelter (@brianstelter) reported earlier this week on the flurry of video programming coming from the print news media.

The race is on at places that, until recently, did not think they could be or would be in the live video business. The Internet and a fleet of devices like the iPad have made it possible for, say, The Wall Street Journal to compete with CNBC and CNN for viewers’ time.

The Journal already produces about four hours of live programming each weekday, with plans for more hours this year. Other newspapers, like The Washington Post and The Los Angeles Times, are preparing their own live programs as well. Last week, the Web site of The New York Times started running a morning business newscast, which joined its existing taped daily show, TimesCast.

Also last week, The Huffington Post said that it would enter the emerging market in a big way this summer with 12 hours of live video each weekday.

The video need not be live, it can be on demand. Heck, for those of you like me with kids, you know how they look at television on a schedule dictated by the networks. That's a nonstarter. They watch news, sports, and entertainment shows on YouTube, Hulu, and the like.

Video from print publishers is not going to be an 'over there' thing, it's going to play side by side with TV from the networks. From Stelter:

Over time, these news organizations believe, the definition and the distribution of television will change, allowing upstarts like The Journal’s live network, WSJ Live, to appear on both big and small screens alongside incumbent networks. Already, some Internet-connected TV sets can stream live and on-demand video from The Journal, which is seen as the trailblazer of this nascent industry.

The growth of online video presents huge opportunities for law firms. But law firms cannot repeat their mistakes of the past.

  • Video is not about you producing information about your firm and its attorneys. Get over it, it's boring and no one cares. The only people who like it are the ego driven and the producers and website companies who charge big bucks for the videos.
  • Video is not about you producing news and information blips to be run on your website. Your website is marketing, and you cannot change that by running news and commentary on the site.
  • Video needs to be run and played on environments such as on blogs and custom social media solutions that lie outside your firm website.
  • Video needs to be viral. You need to have it stored on YouTube for easy search and sharing.
  • Video should preferably be done and run by independent third parties, not your law firm. That makes it credible. Think LXBN or Bloomberg Law.
  • You do not need perfection. Look at the example of skype interview on LXBN of Attorney Jim Walker on the Costa Concord shipwreck. Your firm may think that's amateur, but that's the likes of the videos being run on CNN and major sports networks.

We've always talked video on the net as if it were a ways ahead. Well, we've arrived. And video today presents a golden opportunity for law firms prepared to do it the right way.

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LexBlog interviews from Avvo Conference

The first-ever Avvocating Conference was hosted in Seattle a couple weeks ago by the folks at Avvo, and some members of the LexBlog team were able to head over and chat with some of the attendees. You may have read some of Kevin's blog posts on the Avvo conference. Now you can check out the video interviews as well on our site, LexConference.

We'll try to keep interviewing interesting attendees at any conference LexBlog attends, so if you have something to share and don't mind the camera, don't hesitate to reach out.

Journalist Ron Sylvester and innovative court reporting

I’m the newbie here at LexBlog, and I’ve noticed one thing right away. Kevin is always on Twitter. But that’s nothing new. Well, recently on Twitter, he discovered social media journalist Ron Sylvester (@RSylvester), who does live reporting from the courtroom in Kansas.

Kevin found Sylvester’s vlog (a vlog is a blog, but with video in every post) intriguing. And perhaps you will, too. I interviewed Sylvester about his vlog, and asked him how lawyers can build relationships with journalists via the Internet, and learn from what he does. 

“I could pick any courtroom and come out with a good story,” Sylvester said. “They are the height of human drama.”

Sylvester, a journalist for 32 years, has been on the court beat at the Wichita Eagle since 2000. His vlog, What the Judge Ate For Breakfast, is home to video clips showing compelling testimony from inside Wichita’s courtrooms.

“It shows a side of the courtroom that the people don’t really get to see,” said Sylvester. His time in the courtroom can be bizarre, especially when people show up and it turns out they know one another. Wichita’s population is roughly a half million people.

Sylvester was the first in his newsroom to embrace video. In the spring of 2008, he started tweeting live trials on Twitter. According to Sylvester, people really liked it. Now, his tweets feed onto his vlog. The videos deliver a full picture of what the courtroom is about.

“I’m trying to give people an insight as to why things happen,” he said.

Many lawyers use the vlog as an educational tool. “They [lawyers] can show their clients what to expect at a sentencing or plea hearing,” he said.

Some lawyers even use the vlog to see how they perform, or how other lawyers perform too. On occasion, Sylvester will interview lawyers to add context, and then other lawyers can learn by listening to their commentary.

Sylvester calls social media the wave of the future. You can find him on LinkedIn, Facebook, Twitter, and of course on his vlog. His advice to lawyers is to just start using the different tools. Sylvester knows lawyers who use Twitter to find other lawyers in particular practice areas, to find experts, and to do research.

“Lawyers and judges need to get more comfortable with these different avenues of disseminating information, because I believe it’s the future of communications,” said Sylvester.

I couldn’t agree more.

Want to learn more about engaging with the media? Check out the next installment in our free, exclusive client webinar series, "Engaging with the Media: How to Become a Go-To Source". It'll be held Thursday, September 24, at 12pm ET/9am PT.

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Law firm video : The crazies are loose

law firm videoFollowing up on my last posts (here and here) questioning the value of law firm video, I'm concerned we may have let the crazies out when it comes to law firm video. Or maybe it's just legal vendors preying on law firm marketing lemmings who love being 'on the cutting edge with Web 2.0.'

Whatever, here's a report into Above the Law from last week.

'Howrey is doing a film shoot in the lobby of its DC office... Multiracial attorneys in suits everywhere... Looks serious.'
.....
'A few minutes ago, I walked through my building's lobby to go out and get lunch. On the way, I was surprised to find the lobby lit up like a movie set. A few dozen young folks in suits -- many of them holding cell phones -- stood in a big group, listening to some guy shouting some directions. I chatted up the security guard at the front desk, who told me that Howrey was shooting a commercial.'

'From what I can tell, the whole scene will make for a fairly lame ad: 'Hire Howrey -- we stand around in suits, smiling and cell-phoning.' Perhaps the worst-case scenario would be Howrey trying to play off of the Verizon cast-of-thousands ads....'

'On my way back, I noticed that they have stacks of life-sized photos of people up against the wall. Maybe they decided to replace their associates with cardboard stiffs? (Some would say that, at Howrey, they did that years ago.)'

You guys at large law may think video is giving you an edge, but it's entirely possible, your target audience is laughing at you behind your back. Above the Law is probably the most widely read blog or news website in the profession.

And despite Martindale-Hubbell telling you online video is Web 2.0 (whatever Web 2.0 means), online video has been around for a while. It's just not been vogue enough for legal vendors to sell video production to law firms for big dollars.

Online video for law firms has its place. But the video, like other relevant resources on the net, is going to need to focus on the value to your target audience. A focus on the law firm and it's wonderful people is misguided.

Hubbard One law firm video nothing more than eye candy

That's the word from Joe Campos, a Seattle lawyer, who walked through Hubbard One's booth at the Legal Marketing Association Conference last week. Hubbard One, a law firm website development company for large law firms, was holding a contest asking for ideas and concepts about using video for law firm websites.

I agree [with Hubbard One] that web video can be extremely compelling. Sadly, Hubbard's video advocating the use of video is of such low quality it will probably discourage a lot of prospective clients.

For law firms, web video has to be extremely well produced and must deliver something of real value to clients and prospective clients. It can't just be eye candy. The law firm has to deliver really compelling and useful information and create a reason for website visitors to return, learn and ultimately hire the firm.

Video on law firm websites needs to offer useful information to lay people about the legal issue facing them. Otherwise, Hubbard One and Martindale-Hubbell, also hawking law firm video for websites, are just generating incremental income for themselves from their unknowing law firm customers who believe video will generate more legal business.

At least Martindale-Hubbell, which has not produced informational video that I know of, agrees with me that law firms benefit much more from video relevant to the law firm's clients needs.

Give advice; answer basic questions; describe what typically happens in relevant matters; provide value with timely commentary. As with all good marketing, if you can put yourself in the shoes of the buyer and empathize with them and give a little value, you're more likely going to win the business.

My guess is that if we're going to see informational video, it's going to come from the firms themselves using YouTube, as opposed to companies like Hubbard One and Martindale. Hubbard One and Martindale are likely to charge a hefty price for video. The result being not much video, video which will stay on the website for months or years, and video being focused on the law firm and its lawyers.

Law firm video on websites : Immediately irrelevant

Immediate irrelevance. That's an accurate description of 90% plus of the video's law firms will run on their websites.

And that's not my characterization of law firm video. This from a marketing technology person at one of the largest firms in the country commenting on the mounting evidence that blogging really does work (nice coincidence).

As pressures increase, whether from competition or clients, the need to differentiate and offer value to clients becomes important. Rather than spending $75K on a video for your Web site, try a professional blog. Not only is it substantially less expensive, with one post per week it offers continuing relevancy.

A couple months ago Martindale-Hubbell and their public relations company, Ogilvy PR, announced Martindale's new video on law firm websites service saying in part:

Lawyers are increasingly embracing new ways to differentiate themselves and attract new business while consumers and small business professionals are eager to learn more about a lawyer or firm's philosophy and demeanor prior to hiring the firm.

Take a look at the video on this law firm website (believe its one of the Martindale ones). Does anyone really think a video of lawyers standing around talking at each other, a framed certificate of admission to the Supreme Court, what looks to be an yellow page ad, and some newspaper headlines is going to incent clients to call them?

Martindale is not alone in selling this type of video as 'Web 2.0' technology that law firms are ready for. Look at the video on this law firm website. The theory is that paying a few grand for a video of lawyers talking about the things they do in front of courthouse pillars gets people to stay on the website longer than another website that does not include video.

So what? People staying to watch a TV ad on the Internet. What's the value to prospective clients and people looking for legal information?

Video yes. But let's offer something of value. How about lawyers answering legal questions in their niche? What about doing that on a weekly basis? That's value. That's a real differentiator - lawyers showing they care by taking the time to help people for free.

Those type of video's will also have a viral marketing effect being talked about online, passed to friends, and even displayed on other websites and blogs if archived at YouTube.

How to use YouTube videos on your law blog

YouTube video law blogsVideo has piqued my interest as the video quality expected by users has dropped.

Law firms historically believed they needed to hire a professional video crew and run only the highest quality video. However, you can now turn on CNN and find that they've picked up amateur video from a viewer highlighting a breaking news story. Some of the Fox News shows even have their anchors filming stories using amateur video equipment. The reason being to be more like citizen journalists. As a result, your law blog's readers are receptive to reasonable quality video, though it may not be as good as if you used a professional video person.

This opens up some great video opportunities for your law blog. You can record short vignettes about a particular item that relates to the topic of your blog. Store it at YouTube and then take the YouTube HTML and put that in your blog. That will display a "YouTube TV set" in your blog so that your readers can push the play button and view it on your blog.

Using YouTube allows you to syndicate your video so others may play your video on their blog or news web site. Let's say you put up a video on timely immigration legal issue and it's 2 ½ minutes long. Someone who also publishes a blog watches it and knows they can click on the little YouTube logo, take the HTML code from the YouTube website, and embed that video to be played at their blog.

Now they've got you addressing a niche news issue on their blog. It's like YouTube is serving as an Associated Press clearing house of news video. You're the reporter.

To get this viral marketing bounce, you've got to be producing video that is valuable and/or timely. You can't sit there and talk about all the wonderful things that you do and that you provide service just above average when compared to other firms.

YouTube also has other advantages. Videos at YouTube are getting indexed in Google's regular search. Title and tag your videos properly and they may get picked up on relevant searches at Google.

And again if you're titling and tagging properly, you're picking up an additional link to your blog. That may help with the search engine optimization of your blog.

You may need to invest $500 to $1,000 in equipment and learn a few things relating to editing and uploading video, but it may prove worth your while to start using YouTube.

Online video watching taking off

During November, 138 million people, or three-quarters of Internet users in the U.S., watched on average 3 hours and 15 minutes of online video, or 45 minutes more than they watched in January.

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Top 5 tips for law firm online video

law firm online videoFollowing our appearance on Lawyer2Lawyer's podcast on law firm's use of YouTube and online video, Technolawyer's Neil Squillante posted his top 5 tips for law firm online video.

Here's Neil's paraphrased list with a few of my comments.

  1. Hire a professional. Hire a professional filmmaker, and it could be any film school graduate to create a storyboard, direct, and edit.
  2. Optimize for search engines. When you upload your video to YouTube, carefully write your description with Google searches in mind and link back to your site. I've found Google indexing YouTube video's right along with other web content. But unless you create a title that describes the nature of the video, ideally including keywords relating to your niche area of the law, the video will never be found.
  3. Promote your video. You must then execute a promotional plan to drive traffic to your video. At the very least, let your clients know about the video and encourage them to send the link to others.
  4. Go local. YouTube's embedding code allows you to place the video you have uploaded at YouTube on your own blog or web site. It's free. If you're concerned about the YouTube brand there are other services that allow you to do the same. With the trust factor with Google's YouTube brand running high and most folks knowing you can click on the YouTube video on your site to get the code so it can be run on their blog, I'd use YouTube.
  5. Make sequels simultaneously. Leverage your investment by producing several videos at the same time for release at different times.

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Law firm web hipness great for recruiting

Last week's Boston Business Journal story on a law firm using the web for recruiting showcases a trend in leading law firms. Having a cool Internet presence, whether it be via a web site or blogs, helps recruit lawyers, new grads or lateral hires.

Looking decidedly YouTube-esque, Choate Hall & Stewart LLP in Boston has relaunched the career portion of its corporate Web site to include spoofs of the Mac vs. PC commercials that pit 'Choate vs. Megafirm' as well as video footage of summer associates discussing esoteric topics such as their favorite horror films and Swedish singing trios. The video effort underscores the premium Boston firms are placing on landing young legal talent.
.....
'We hope it helps law students to see that there are some differences in our model and our approach,' said John Nadas, a managing partner at Choate, which has about 200 lawyers. 'We like to think that we're relatively innovative, energetic and youthful. By seeing clips of the associates talking about themselves, recruits will get some sense of our character and our culture. We're having fun. Frankly, we find the Web sites of other firms not that entertaining.'"

New grads and seasoned lawyers with innovative clients are drawn to law firms who mirror what's going on in society. Law firms willing to take a chance like Choate Hall, and admittedly the risks are very low, are going to shine in the eyes of those recruits.

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