Who owns your employee's LinkedIn connections at your law firm?

Last month I asked who owns the Twitter followers at your law firm?

My question was precipitated by the Phonedog.com lawsuit in which an employer claims the employer owns the Twitter account started by an ex-employee while still an employee.

The Wall Street Journal's Joe Palazzolo reports before we had an employer's claim to Twitter followers, we had a company claiming the right to a fired employee's LinkedIn account and the ex-employee's connections. Upon being sued by the ex-employee to get her account back, the company filed a counterclaim alleging, among other things, that the connections were trade secrets.

Philadelphia employment lawyer, Eric Meyer, summarized the company's claim.

The defendants claim that Dr. Eagle's LinkedIn connections belong to them and that Dr. Eagle effectively stole those connections. The defendants also claim that Dr. Eagle now reaps the benefit of the time and effort that the defendants previously put into maintaining her LinkedIn account. (The new owners contend that former employees of Edcomm were required to utilize an Edcomm template when creating LinkedIn accounts, use an Edcomm email address, and permit Edcomm to monitor their Linkedin pages).

Meyer goes on to explain why the court in the LinkedIn case and Meyer see no protectable trade secret claim.

To qualify as a trade secret, the subject information must not be generally known in the wider business community or capable of being easily derived from public information. Put another way, trade secrets must be particular secrets of the complaining employer and not general secrets of the trade in which the employer is engaged.

The court held here that LinkedIn account connections do not qualify as trade secrets, because they are generally known in the wider business community or are capable of being easily derived from public information. Think about how many 1st degree connections Dr. Eagle may have on LinkedIn with employees at Edcomm. Each of those 1st degree connections can see all of Dr. Eagle's other 1st degree connections. Heck, I went on to Dr. Eagle's LinkedIn page and could see that she was a 2nd degree contact of mine. Consequently, I could determine our common connection.

The court dismissed each of the other about 10 claims brought by the company, other than the claim the account was in effect the work product of the company as the company had other employees do the work in creating the account and getting the contacts. Based on the language of the decision, I give the company little chance of succeeding on that remaining claim.

Though it may be possible via contract for a law firm to take ownership of a lawyer's LinkedIn contacts created while employed at the firm, I see that as a tough case. It would be akin to the firm saying we have the right, exclusive to you as the departing attorney, to network with and do the work of all people and companies you've met while employed at the firm.

LinkedIn is even more personal in nature than Twitter. In some cases, such as in the Phonedog.com lawsuit, a Twitter account and handle will include the name of the company, in addition to the name an individual. In which case an ex-employee could move on and create a Twitter account in their own name.

But what does an ex-employee do in the case of LinkedIn? Stop using their name? Create a LinkedIn account under their name for a period of years, then leave it up as an ex-employee, and open up a new LinkedIn account for the years they're at their new job.

As I said, when I blogged about the Twitter/Phonedog.com case, a law firm making claim to an ex-employees social media connections is extremely shortsighted.

  • Law firms ought to be encouraging their attorneys and other professionals to use social networks for business development, not discouraging them from doing so like this would.
  • Claiming ownership of your employee's social networking accounts and connections will only make it difficult to recruit recent grads and lateral hires. Such a practice screams of lack of innovation and lack of trust.
  • Social networks are the town squares and coffee shops of years gone by. Social networks are by their definition where lawyers network socially today.

Though any claim by a law firm to an attorney's LinkedIn account and connections is likely to be unsuccessful as well as be subject to lot of public ridicule, law firms have done dumber things.

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Share your phone number and more on LinkedIn

Lawyers moan about not having enough good work, yet make it difficult for people to reach them via social networks.

I don't know how many times lawyers have told me, "I value my privacy, I don't freely share my contact information online." C'mon get over it. What do you really think is going to happen to you by making it easier for people who want to reach you to do so?

LinkedIn is today's profile of record for professionals, including lawyers. A lawyer's LinkedIn profile is likely to rank higher on a Google search for a lawyer's name than the lawyer's profile on a law firm website. The first place business people like me go to look up someone when we get their name is LinkedIn.

Your contact info is as much needed, if not more needed, on LinkedIn as on your firm's website.

LinkedIn makes it very easy for you to include all of your contact information. Phone, cell, address etc.

Go to your 'Connections Page' on LinkedIn. You'll be prompted to go to page to complete your contact info.

Contact info on LinkedIn

You'll then go to a page where you can key in your contact info.

Personal information on LinkedIn

When completing your info, liberally share your contact info that would be needed by someone to reach you wherever you are. I share my cell phone as it may be someone at a conference that wants to reach me.

This information and your email address will then be displayed to your 'connections' on your LinkedIn profile. Both on a desktop browser and on LinkedIn apps available for mobile devices.

LinkedIn now the social media platform of choice for lawyers and law firms?

LinkedIn for lawyersPedram Tabibi (@PedramTabibi), an associate attorney at Meltzer, Lippe, Goldstein & Breitstone has a nice piece in Young Island, part of the Long Island Business Journal, on LinkedIn now being the social media platform of choice.

Per an article Tabibi had read in Entrepreneur Magazine on how to generate leads from LinkedIn, LinkedIn was voted as the most important social media platform of choice over Facebook, Twitter and others. This was based on a survey of nearly 3,000 active social network users conducted by ROI Research and sponsored by Performics.

From Tabibi:

When asked how important it is to an individual to having an account on each of those social media platforms, LinkedIn was voted as the platform of choice by 59 percent of those active social networking users. Twitter came in second at 58% followed by YouTube third at 55 percent, followed by Facebook at 53 percent. While the numbers are close among these social media giants, they do speak to some interesting trends. First, even though Facebook may be the website used by social media users more than any other, and certainly an impromptu poll among fellow young Islanders shows that for some, Facebook is an indelible part of their everyday lives, it appears that social media users now recognize the importance of websites such as LinkedIn and Twitter to aspects of their lives including business. One can imagine that with the current state of the economy, individuals would want to utilize any method possible to gain extra business.
......
...[Surveys like this one show that more and more users recognize the importance of social media for business and advertising purposes. ...The article mentioned how LinkedIn “is where business gets done” and how executives from Fortune 500 companies are present on the website.

Here's a visual from Entrepreneur Magazine showing the growth of LinkedIn as compared to social media.

LinkedIn for lawyers

There's no question in my travels and meeting with law firms and their business development and marketing professionals that lawyers and law firms are turning to LinkedIn to generate business. Through networking as well as using LinkedIn's features such as groups and answers to enhance one's word of mouth reputation.

And why not?

  • LinkedIn’s membership now includes more than 100,000,000 members in over 200 countries, and experienced a 63% increase in unique visitors from 2010 to 2011.
  • LinkedIn experienced an 18% spike from 2010 in its level of importance among the social media platforms.
  • LinkedIn is now the second most popular social network website after Facebook, having surpassed MySpace, which still maintains a following.
  • Top level executives use LinkedIn for industry networking (22% of use) and to promote their businesses (20% of use).

Just this morning after tweeting word of Tabibi's piece, I saw that Larry Scott, Director of Corporate Relationships at FosterQuan, the nation's second largest immigration law firm, re-tweeted in agreement that LinkedIn was the now the social media of choice.

I followed up with Scott through LinkedIn mentioning that I was really seeing law firms use LinkedIn for business development and asked if he was seeing that at FosterQuan. His answer was yes.

LinkedIn may have served as a distraction to lawyers a year or two ago. No more.

Lawyers looking to network and do business development are going to LinkedIn in mass. It's the social media platform of choice for lawyers and law firms.

Agree?

"How LinkedIn Can be Used for Business Development" -- LexBlog Client Webinar on October 27

LinkedIn is undoubtably the most widely accepted professional social network, with 120 million members around the world, including executives at all Fortune 500 companies.

Even attorneys who don't use other social media have LinkedIn profiles. However, most don't take full advantage of the services LinkedIn provides.

On Thursday, October 27 at noon Eastern (9 a.m. Pacific), LexBlog CEO Kevin O'Keefe and LexBlog's Client Services team will host a free, hour-long webinar on LinkedIn: "How LinkedIn Can be Used for Business Development."

"How LinkedIn Can be Used for Business Development" will cover:

  • Why lawyers should consider using LinkedIn
  • Differences between free and paid accounts
  • Elements of an effective profile
  • Participating in groups as a way to build engagement and gain and share information
  • Use advanced search to network proactively

You can register at LexBlog's events center -- the password went out today in an email to clients, and you can email Helen Pitlick if you did not receive it. 

For those of you who are unable to attend, this session will be recorded and posted here and to LexBlog's support site within 24-48 hours after the session.

How to get followers of your LinkedIn law firm page

Law firms are turning to LinkedIn in a big way. Many law firms are finding LinkedIn to be the profile of record for their lawyers.

And why not? LinkedIn is where their clients have profiles. Business people look each other up on LinkedIn. A lawyer's LinkedIn profile, with any work on it, is likely to appear higher in search than the lawyer's bio on their law firm web page.

But what about getting clients, prospective clients, referral sources, business associates, and influencers to to follow your law firm on LinkedIn?

Jeffrey Cohen, Managing Editor of SocialMediaB2B.com, shares this morning five ways to increase the number of followers of your company, in this case your law firm, on LinkedIn.

  1. Write a blog post. The best way to draw attention to your LinkedIn company page and increase your followers is to write a blog post about LinkedIn in your industry and include a link to your company page. The post is not just a follow my company post, but one that provides some value. It could be the 10 top groups in your industry or a how-to article about growing your business using LinkedIn.
  2. Add a Widget to Your Website. LinkedIn provides an easy way to create a company profile widget that you can put on your website or blog.
  3. Add Company Page Link to Your Email Signature. Email is still the preferred communication medium for most businesses, so don't miss the opportunity to include a link to your LinkedIn company page at the end of each message. Encourage other employees to do the same.
  4. Add Company Page Link to Your Group Post Signature. LinkedIn power users know that their interaction in LinkedIn Groups facilitate connections that lead to business on the social network. Rather than sign your Group messages with a link to your website, try a link to your company page instead. People in LinkedIn are more likely to view a page in LinkedIn than to leave to go look at your website.
  5. Promote on other social media profiles. You should promote your presence on one social media site on other social media sites. Tweet a link to your LinkedIn company page. Post it on Facebook too. You need to make sure everyone in your universe is aware of this page.

LinkedIn's use is only going to grow geometrically among law firms. It's possible we'll see the day where the LinkedIn profile for a lawyer and law firm is more trusted, and thus more important, than a law firm website and a lawyer's bio on a law firm website.

What ideas do you have for getting your target audience to follow your law firm's LinkedIn page?

LinkedIn most popular social network site for journalists

LinkedIn for journalistsIf you're a lawyer looking to serve as a resource or reliable authority for reporters, start using LinkedIn.

Per an article at Marketing Charts,

LinkedIn is the most popular social network among business journalists, with 92% having a LinkedIn account, according to the 2011 Arketi Web Watch Media Survey released in July 2011. Facebook follows with 85% of journalists using the world's most popular social media site.

Journalists use Twitter at almost the same rate (84%) they use Facebook. However, there is a steep 31% dropoff between the rate of journalist Twitter use and the rate with which journalists use the next-most-popular social media site, YouTube (58%).

In good news for lawyers sharing information and commentary online, journalists turn to the net for sources and insight in a big way.

Sixty-four percent of journalists say they spend more than 20 hours a week online, with 21% spending more than 40 hours a week using the internet. Virtually all (98%) journalists read news online, and 91% search for news sources and story ideas.

Per the survey, blogs are the only new media source for story ideas used by more than half of journalists (56%). Twitter's at 44%.

I regularly connect with reporters through my blogging. I make a point of monitoring news from an A-list of sources and an A-list of subjects in my newsreader. It's how I stay up to speed and how I find news and information to share with you.

When I share a story here on my blog I reference the reporter and the story, linking to both. I follow with my insight and commentary on the subject. I generally link to the reporter's LinkedIn profile in my link to their name in my post.

If I don't hear back from the reporter (they are usually following their own name or url of their story in their newsreader), I'll drop them a quick note -- often through LinkedIn. I'll complement them on the story (or say why I have a different view), let them know I shared their story with my readers, and share a link to my blog post.

Nine times out of ten I end up connecting with the reporter at LinkedIn this way. I can then save the reporter's LinkedIn profile in my LinkedIn Connections folder for journalists. My premium version of LinkedIn allows me to group connections by folder.

Doing this I can share relevant stories or blog posts later on or even reach out to meet the reporters when I am in their town.

I also know that having a complete and detailed LinkedIn profile, including my contact information (email and cell phone), helps reporters know they have found a trusted source and can contact me quickly.

Whether you're blogging to establish yourself as an authority, locally or nationally, getting to know reporters online and face to face can be a lot of fun and an excellent way to enhance your word of mouth reputation.

Using LinkedIn gives you a jumpstart.

Your Linkedin Summary as a lawyer is your elevator pitch

I am listening to Helen Pitlick, one of LexBlog's social media account managers, conduct a social media lab session for a major law firm this afternoon. She's excellent, but that's a side note.

During a LinkedIn session she shared a piece of gold. That being that lawyers should look at their 'Summary Section' on their LinkedIn profile as their 30 second elevator pitch. The summary sits just below the snapshot of your background on your LinkedIn profile page and it's the first thing people read.

You only get one chance to make a first impression. What do you want people to walk away thinking about you?

Do you want people to know that you know how to copy and paste your law firm website bio into your LinkedIn Summary?

Don't laugh. For most of you, that's exactly what you do. And I can tell you what I and others think about you when we read that. Not much.

As Pitlick explained to the group of lawyers, PR professionals, and business development folks in the lab, you want to write your own summary. You don't want to have someone else write it for you.

Imagine being at a networking event and having someone else standing next to you, ala your firm's marketing director, introduce who you are, what you do, and share a little something personal about you. Only after that would you would talk with the folks standing around you. That would be nuts - the anthesis of being social.

Unfortunately, that's exactly what all too many lawyers do when it comes to their LinkedIn summary section.

Take Pitlick's advice. Think of your LinkedIn Summary as your 30 second elevator pitch. You only get one chance to make a first impression.

How your law firm's business clients are using LinkedIn

There's no question that LinkedIn has become the professional networking website and service of record for all industries across the world, including the legal profession.

LinkedIn surpassed 100 million users in March of this year. It's now adding a new professional member each second.

It's the height of folly for you as a lawyer not to have a complete LinkedIn profile and not know how to use LinkedIn for networking - for business development and professional development.

Need proof? Look at how business people are really using LinkedIh per a study from market research firm, Lab 42.

  • 61% use LinkedIn as their primary professional networking site. (Facebook - 22%, Twitter - 4%, None - 13%)
  • 35% access LinkedIn on a daily basis.
  • 67% access LinkedIn at least weekly.
  • 81% of LinkedIn users belong to at least one group.
  • 52% participate in group discussions.
  • Top level executives use LinkedIn for industry networking more than any other purpose.
  • 90% of LinkedIn users believe LinkedIn is useful.
    • "It helps me to connect to individuals in my industry as possible clients."
    • "It is more professional than Facebook."
    • It allows me to hire people that I wouldn't regularly meet."

Here's an infographic that depicts the above findings of the Lab 42 study and more.

LinkedIn use by business people

 

"Beyond Blogging: Twitter, Facebook and LinkedIn" -- webinar recording now available

Thanks to all who attended today's webinar "Beyond Blogging: Twitter, Facebook and LinkedIn" -- we had some great questions from the audience, and have already heard of at least one new Twitter account created as a result!

LexBlog CEO Kevin O'Keefe provided an overview of these three social media powerhouses and how attorneys and other professionals can use their services to enhance their careers and business development. Lindsay Griffiths of International Lawyers Network and Zen and the Art of Legal Networking posted a fantastic recap of the session on her blog.

If you missed it or want to watch a second time, you can view the recording at LexBlog's events center

We'll be going into finer detail on each social media tool in future webinars. The next one will be on July 28 at noon ET / 9 a.m. PT and will cover Twitter in greater depth, including how to optimize your profile, which programs to use, and strategies for sharing content. 

Finally, on a separate but related note, if you haven't yet taken our short client survey, we would love to get your feedback on the LexBlog experience!

"Beyond Blogging: Twitter, Facebook and LinkedIn" - LexBlog Client Webinar on June 28

A blog is just one element of social media. You might also have a Twitter, Facebook and/or LinkedIn account, or perhaps you're curious about using these tools and want to know more. If you are like many professionals, you may be wondering how to best utilize these services for business development purposes.

On Tuesday, June 28, at 12 p.m. ET / 9 a.m. PT, LexBlog CEO Kevin O'Keefe and LexBlog's Client Services team will be hosting a free, hour-long webinar: "Beyond Blogging -- Twitter, Facebook and LinkedIn."

This webinar will provide an overview of these media, to be followed by in-depth conversations on each in three separate webinars to follow. If social media intimidates you or you just want to learn more about improving your current efforts, we'd love to have you attend and bring any questions you may have.

You can register at LexBlog's events center -- the password went out in an email to clients yesterday, and you can contact me if you didn't receive it. For those of you who are unable to attend, this session will be recorded and posted to Real Lawyers Have Blogs and LexBlog's support site within 24-48 hours after the session.

Also, if you have not taken our short client survey yet, we'd value your feedback on your experience with LexBlog.

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