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There’s no overnight business development success in blogging

Attorney Scott Greenfield aptly addresses the myth of immediate legal marketing success from blogging in a post this morning. Greenfield’s right in that many lawyers wrongly expect immediate business development success from blogging and that companies selling blogs and legal marketing solutions to such lawyers are wrongfully promising such success.

Greenfield, after presenting yesterday at a Florida Association of Criminal Defense Lawyers conference with Attorney Mark Bennett, voices his frustration with what he saw from his lawyer audience.

There was a bottom line here, and one that disturbed me. If there was one question that permeated all others, it was clear and simple: How do I make this work to get business now?

There was a voice in their head that told them that the whole point of the internet was to make money. It was the voice of the marketers, whispering that the internet would fill the voids in the day with new clients, flush with enough cash to pay both fees and costs.

And the problem per Greenfield is that lawyers, and most legal marketers, can’t get beyond the idea that the Internet could be used for anything other than making a buck.

The marketers have done their job well. It’s not just that they believe, but that they can barely imagine any other purpose, any other benefit to be had. A conversation?  What a waste of time. All that effort to write a blog post just to have a conversation when you can chat with the guys at the bar, or the lawyer in the office next door if you feel the need. Oh no, this is about ROI. Put in the time to write, and there’s got to be a fee at the end of the rainbow.

Assuming blogging’s a way to get work fast, lawyers, assuming they did something wrong, get taken.

The problem was that many were trying, and paying some silly numbers to marketers who swore they would make them rich, and it wasn’t happening. The lawyers quietly licked their wounds, assuming it was their fault. They must be doing something wrong. If everybody else was online, making oodles of money, why were they the only one sucking wind?……But they weren’t failures, even though they thought they were. They were lied to and, like most victims of scams, didn’t want to admit they were foolish enough to be taken. And taken, they were.

Greenfield’s right.

  • Blogging doesn’t bring immediate marketing success.
  • Blogging is more than marketing. It’s a conversation where you listen first. A conversation, if done in a fashion where you give more than you expect in return, results in an enhanced reputation as a trusted professional.
  • Blogging for business development is all about networking through the Internet. Networking online, as is the case offline, takes time and effort. Though the extent of one’s reach and the fruits of one’s labor may be greater networking online than offline.
  • Successful blogging is also done for professional development. Good law bloggers are networking with their peers and other professionals in their town, and across the country, so as to grow professionally. Such lawyers know that the law is a skilled trade, and that getting better at one’s trade enhances one’s reputation.
  • Blogging is about establishing a word of mouth reputation, exactly the thing which good lawyers know leads to the best clients.
  • Many legal marketing companies are driven more by making a buck off lawyers than providing value so as to improve the lives of lawyers. The leaders of such companies, who don’t blog for professional development, know little about networking through the Internet for professional and business development. The companies aren’t led by lawyers who have practiced law for any length of time. They don’t know what it takes to be successful as a lawyer — and a professional.

Guys like Greenfield and Bennett have rightfully challenged me on the blogging front —and they continue to do so. As Father Ted Hesburgh says, “You don’t learn from people who tell you you’re a wonderful guy. You learn from people who say you know you have a long way to go…”

We do have a long way to go in getting lawyers to understand why other lawyers blog — and how those lawyers who feel successful from blogging define that success. It’ll be one day, and one lawyer, at a time.

  • http://www.myrlandmarketing.com Nancy Myrland

    Good post Kevin.
    I’m not sure what legal marketers Scott is referring to. I must not be following them, because I don’t recall very many of them promising Dollars for Blogging as a theme. I’m not here to defend all legal marketers because I don’t know all of them. I am here to agree with what both of you are saying regarding the expectations of blogging, whether in the legal profession, or any other type of business.
    Blogging, any other communication vehicles, are components of a much more thorough plan that includes conversation, trust, understanding, education, a passion for helping clients and colleagues, information and much more. One blog post, one Tweet, one email, one update, one speech, one anything isn’t likely to bring in a client because the majority of the world doesn’t live in a “direct response” environment.
    Common sense tells all of us that having these expectations is unrealistic, and actually a bit lazy. There is no free, or easy, ride. Business has always taken a lot of work, and it always will.
    Whomever is allegedly telling anyone any tactics are always successful in the short-term when most of us are in a long-term business or profession needs to think seriously about that advice, and any adult who believes this advice needs to engage their common sense a bit more too.

  • http://blog.simplejustice.us shg

    Not that it matters, but just a curiosity on my part. You chose to open your comment with the phrase, “I’m not sure what legal marketers Scott is referring to. I must not be following them…,” suggesting that this an important question for you. Yet you ask the question here, of Kevin, thus guaranteeing that you get no answer.
    This tells me that you want to divorce yourself from that group of terrible marketers who would say such an awful thing, while taking no risk that someone would respond (just as an example), “why it’s you and your ilk that promote such a horrible idea.”
    Just wondering what your motivations might be.

  • http://www.myrlandmarketing.com Nancy Myrland

    Hi Scott:
    I knew no one would accurately accuse me of that because that is not the philosophy I promote. When I, or anyone, comment/comments on a blog, it is not necessarily to the author, but to all connected. In this case, I suspected you might visit, then perhaps join that part of the discussion to clarify. Blog comments are also left for those to come who might be interested in reading, joining the discussion and giving further clarity to what the author wrote. This is what qualifies Blogging as Social Media, the ability to interact with the author and those who visit. Trust me, I take plenty of risk when I leave blog comments.

  • http://blog.simplejustice.us shg

    So you thought it wiser to post the question to me here rather than at my post, the source for this post, just in case I happened to stop by?
    Maybe social media is developing a logic all its own.

  • http://www.myrlandmarketing.com Nancy Myrland

    The question it appeared I posed was not the most important part of my post. I’m sorry you felt it was, but I can see how you might think that since it was a comment about your comment.
    I was drawn to Kevin’s post because that’s the one I saw in Twitter, not yours. It was not my primary objective to get you specifically to respond to me as I know you have more important things to do.
    Scott, the important part of this discussion is what came after that, and that is that this process of marketing and social media takes time, and that any advice given otherwise was ill-conceived and distributed. As I mentioned to you in Twitter the morning of your presentation, it would be beneficial if you shared the contents of your presentation to the masses, which it appears you might be doing some time soon.
    I do feel it’s unfortunate any marketer gave the quick turnaround advice to the lawyers to whom you spoke at the conference.

  • http://blog.bennettandbennett.com Mark Bennett

    Kevin, you should have been there. You could have helped us rescue dozens of Florida lawyers from the clutches of Findlaw and Justia.

  • http://www.mattlegal.com Cindi Spence Matt

    Another very true post. I’ve recently started a new law firm and a new blog and am patiently waiting for my new website and new blog to develop new client relationships! Your blog post reminds me to be patient.
    Cindi
    http://www.mattlegal.com
    minnesotaguardianshiplaw.blogspot.com

  • http://kevin.lexblog.com Kevin OKeefe

    Unfortunately Nancy, there are many legal marketing people who preach that the Internet is the way to the promised land for lawyers.
    You put up a website that is optimized to be found on Google and your phone rings. If that doesn’t work buy some ads in our directory. If that doesn’t work put up a blog using lots of keywords so that your blog and the website your blog links to come up high in the search engines. (Because of course the key to success for a lawyer is high search engine rankings.) If that doesn’t work then use Twitter, Facebook or what ever pipe to the Internet you can find to push content at people who don’t want it.
    This country is filled with people and companies like that. We even have situations where the largest legal publishers sponsor and promote ‘legal marketing’ programs put on by recent law grads whose only claim to fame is that they have not been able to get a job and that they have been able to game Twitter with software so as to generate untold thousands of Twitter followers – like that is any measure that you have a clue on to advise law firms how to use the Internet to build and nurture relationships.
    As I mentioned over on Scott’s blog discussing this same issue, it’s up to people who know what is going on, and who are not afraid to call a spade a spade to speak out. Even if it means that those who speak out are labeled bad guys or disgruntled.

  • http://www.myrlandmarketing.com Nancy Myrland

    I hear you Kevin, and Scott too. I don’t feel good knowing there are many out there who are leading people down any path that leads to overblown expectations, just as you would be irritated if any attorney did that wrongly to his/her clients. I try to uphold an educated and ethical business, so it frustrates me to know this exists. As all 3 of us have written over time, this takes time, and I feel for anyone who has been led to think otherwise. Thanks to both of you for the discussion. It serves the profession you are in, and which I serve, to discuss what might be a better approach. Hopefully logic, education and intelligence will help the masses that are hearing conflicting messages. Thanks gentlemen.