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How to make your law blog trashy and salesy

Nothing like a blog post titled ‘Why Law Firm Blogs Fail As Legal Marketing Tools‘ to get my juices going in the morning.

Jay Fleischman, who’s a pretty good guy and who I believe has had some success in blogging as a consumer bankruptcy lawyer, writes that despite spending a lot of time blogging, many lawyers don’t experience client and practice development success.

The answer per Jay, and this is how one caller this AM described it, is to make your blog trashy and and salesy so readers will know what you do and know that they should contact you now (I guess even if they don’t have a legal problem now).

  1. Put a contact form on the upper-left hand corner of your blog, right below the header. 
  2. Put your contact information in the header itself – phone, address, email, etc. 
  3. Add a page to your blog and title it something along the lines of, ‘Work With Me,’ or, ‘Become My Client.’ 
  4. At the end of each blog post, tell the reader what you’d like them to do next.  Maybe you want more subscribers to your RSS feed, or people to sign up for your mailing list.

Maybe this is the evolution of late night TV infomercials. Until we had 600 channels on cable and satellite TV, we didn’t get deluged with people hawking wares we don’t need by repeating their 1-800 phone number every 15 seconds.

Jay suggests his aren’t the only ideas, hopefully you can discover other ways to make your law blog more effective. How about neon green flashing adds that pop up after you’re on the blog for 15 seconds that you can get two bankruptcies for the price of one (for a friend or relative) if you schedule an appointment within 15 minutes. Maybe a secret code you use to stop by the law office to pickup your free refrigerator magnet or steak knives. The possibilities are endless.

Is it just me who looks at the law as a profession, not as a five and dime business where we use the same sales tactics as used car sales people. Is there anyone else who aspired as a young lawyer to become a lawyer’s lawyer? The lawyer everyone knew and could trust. The lawyer that business people, local towns’ people, and the judges all respected. The lawyer who never was hurting for legal work because of referrals and clients calling them direct. Amazing thing is that these guys never advertised. Never.

Most of my lawyering was done before there was an Internet, so excuse me if the world has passed me by on this one. But there some things I didn’t do pre-Internet that I’m getting the feeling Jay is telling lawyers to do with their blogs today.

  • Not once did I think of telling a jury at the end of my closing that this trial was brought to you by the O’Keefe Law Firm located at 123 First Avenue, just dial 800 injured if something like we discussed for the last few days happens to you or a loved one.
  • Never did I ask a treating doctor of one of my clients during a meeting if they would pass out my business cards to other patients of there’s who may have been hurt as a result of someone’s negligence.
  • Never when appearing on a weekly call in radio show where I fielded legal questions did the host or I tell people what my phone number was, what specific area of the law I practiced, or where I was located.
  • Not once while networking with preeminent trial lawyers at my state’s trial lawyers conferences or at ATLA did I feel compelled to shout out my phone number so lawyers could call me with referrals right then.
  • Never sitting on local civic boards did I pass out a sheet to fellow board members telling them what I did or to call me after the meeting.
  • Never when I answered thousands of consumer’s and small business people’s questions on AOL’s message boards in 1996 through 1998 did I feel a need to call people to action by asking that they contact me.

You know what, I still got legal work. And it was through people getting to know me, what I did, and my character through the above sorts of activities. Like all lawyers I worried about whether work would keep coming in. Still do. But I had a gut feel of what was tasteful and what was not and what was right and what was not.

If we want to talk sales, let’s go to widely recognized sales coach, author, and speaker, Zig Ziglar. One of his most powerful quotes rings true for lawyers and client development through the Internet, ‘You can have everything in life you want, if you will just help other people get what they want.’

Let that be your guiding rule when it comes to blogging and networking through the Internet. Help other people. Listen to them. Give of yourself. People remember and do business with the givers in this world, not the takers.

I’ve been working with lawyers and blogging for 6 years. We now have over 2,700 lawyers on our network. Their blogs are working for practice and client development success. Some have phone numbers and contact forms on each page of their blog. Most don’t.

LexBlog client services and project management will advise clients (sometimes even argue with clients) not to do as Jay suggests. Lisa Kennelly, our Editorial Manager, even asked me if Jay was actually advising lawyers to do the four things he suggests. Lisa knows as a previous reporter that people providing information, insight, and commentary without overtly marketing themselves are the ones viewed as trusted authorities.

Don’t worry about people finding you when they need a lawyer who does what you do. They’ll Google their name. They’re Google your locale and practice area. They’ll click a tastefully done ‘About page’ or ‘Contact Page’ on your blog. Some of your readers will share your name with friends, co-empolyees, and business associates who are looking for a lawyer.

Just because you are blogging and not experiencing client development success does not mean you have not yelled ‘call me now’ loud enough. It may mean that you don’t understand that networking through the Internet, with your blog at the center of your efforts, is about listening to others, engaging in discussions with your target audience, and giving of yourself.

  • Leanna

    Maybe I’m missing something, but you have a button right below your header directing people to get information on LexBlog, you have a subscribe by email button there, and at the bottom of this post is a box that says “Don’t Get Left Behind, Get Your Own Blog” which seems like it is telling me what to do next.
    Is this the trashy and salesy tactics you are referring to? Are you being ironic?
    And this: “Never when appearing on a weekly call in radio show where I fielded legal questions did the host or I tell people what my phone number was, what specific area of the law I practiced, or where I was located.” Don’t you think it would have been nice for the people to know where you were located and what areas you practiced in so they knew whether your answers were relevant to their questions?

  • http://www.sanantonioemploymentlawblog.com Tom Crane

    Of course. If you advertise tacky, you will get tacky.

  • http://kevin.lexblog.com Kevin OKeefe

    Thanks for the comment Leanna. Your point is well taken that I am mentioning LexBlog in the banner and in the intake form at the bottom of my post. I am indeed asking folks to learn more about what I do. ;)
    My concern is with the more tacky stuff I am seeing with 800 numbers and the like on blogs. I guess what is tacky is in the eye of the beholder.
    On the radio show, I felt blessed that a local DJ I lot of people liked announced that he had ‘local lawyer, Kevin O’Keefe’ on to help with people’s legal questions. People came up to me in grocery stores and the like telling me they liked the show. Seeing that I knew the show was working as a means to have my name out there as a local lawyer who you could trust. I couldn’t ask for more.

  • http://kreppein@blogspot.com Scott J. Kreppein

    The balance between tacky and effective is difficult. You can’t expect readers to know that a service is available.unless you tell them, but you also need real content. The most effective thing I’ve seen as far as blogging (and which I struggle with), is actually connecting with readers in a meaningful way, such as responding to comments. Regardless of how pronounced you make your contact info, no-one will want to contact you unless you start a dialogue with your post and create a desire for that dialogue to continue.

  • http://knappmarketing.com Amy Knapp

    There is one thing being left out in this discussion, and it is a real hot button. Namely — people respond to marketing language that feels unseemly or tacky. Prior to working with law firms (9 years) I worked in B2B and B2C (15 years). And I’ve learned that people respond to blatant, tacky calls to action.
    When producing political fund-raising letters for direct mail, (for instance) there is a formula which includes lengthy, embarrassing calls to action that works. One simply cannot go out side of it. And those calls to action (tacky though they may sound) work, on a statistical basis, in professional services marketing.
    Unseemly? Sure. I can’t bring myself to do it on my website. But I know, statistically, that it works.
    This reminds me of the “customer is always right” conversation that took place on this blog a few days ago. Sure, the customer is always right. But not all people should be your customer. Unseemly ‘calls to action’ may generate more traffic, but it might not be traffic you want!

  • Laurie Gondreau

    All those Nevers and Not Once you list lead me to believe you unconsciously do more SEO black hat than you are even aware of. My thought is that you sail close to the borders. I hope you never get slapped by Google.

  • http://kevin.lexblog.com Kevin OKeefe

    Geeze Laurie, am I to say in response to your comment that ‘I hope you don’t get caught by the local police for running a meth lab in your garage.’ Implying that my company or I are doing something unseemly is really off base and without merit.
    And so there’s no misunderstanding all, I am not saying Laurie is engaged in any criminal activity, I was just joking. ;) I don’t know her.

  • http://www.chinalawblog.com Dan

    I have been blogging for more than three years and I have never once suggested on my blog that people contact me or my firm. And yet we get work from the blog all the time. I am actually convinced that asking people to contact you at the end of your posts or in any other way making them think that you are blogging simply to get business is actually counterproductive. I truly believe the best way to use blogging to get business is by simply doing your utmost day in and day out to create a blog that people want to read. In fact, I think that is the only way to get business from blogging.

  • Andy Miofsky

    I follow “Jay Fleischman” on my Google Alerts for his free tips and this blog popped up. Amazing. I am a practicing bankruptcy lawyer and I employ Jay’s tips and strategies in my business, in my website and in my direct mail campaign, with great success. My SEO results let me to downsize my phone book ads and are paying for my daughter’s college education. Google “Illinois bankruptcy lawyer” and I am on the first page, without buying adwords. Thanks Jay.

  • http://kevin.lexblog.com Kevin OKeefe

    Thanks for the comments Andy and Dan.
    I’m not saying Jay’s a bad guy or that all his advise is misguided Andy. I’m just saying on this one, that a lot of very, very successful lawyers, Dan Harris included, are experiencing client development success with their blogs without putting call to action shout outs around their blog and at the bottom of blog posts as Jay advises.
    Like Dan, I think such things are counter-productive and will decrease the effectiveness of a lawyer’s blog if their goal is enhancing their reputation and getting legal work.

  • http://massachusettsdivorcelawmonitor.com nancy van tine

    Hi kevin; Perhaps the difference lies in the fact that a personal bankruptcy lawyer needs many, many, first time clients. It is a transactional business, often, I would bet, with clients who have never needed a lawyer before so they are not bothered by the very agressive pitch. I don’t know what type of law you practiced, but anything with substantial repeat business may well need a different approach..

  • http://olp09.wordpress.com Harry Styron

    What is perceived as trashy or tacky depends on the audience and the purpose of the blog.
    My blog is intended to give people insight about how courts apply rules of law to common real estate and business issues and how legislation affects the economic landscape of the Ozarks.
    The readers I want are people considering purchasing real estate, those who are interested in participating in the political process, and people wanting deep understanding of the Ozarks economy.
    My blog is intended to appeal to people who have the luxury of being thoughtful, not those in desperate straits. My intended readers are the type of clients that I have the most success with.
    Readers will know after reading my content whether they would like to hire me. I have a static page on my blog called “If you need legal advice…” to comply with the Missouri Rules of Professional Conduct and to explain that real estate law is highly local, so that I’m not fielding calls about a property line dispute in a county 200 miles from where I practice.
    If I were trying to build a clientele for a consumer rights practice, for example, I’d have an entirely different kind of blog. That clientele would not find prominently posted contact information to be tacky.