Comments on Major companies using Twitter for customer service | Real Lawyers Have Blogs http://kevin.lexblog.com/2008/10/articles/social-networking-1/major-companies-using-twitter-for-customer-service/ As part of formulating LexBlog's plan on the use of Twitter for client service, Stacey Merrick, our Client Services Director, discovered this article by BusinessWeek's Rachael King about major corporate brands using Twitter for customer service. Companies have figured out... en-us Copyright 2012 Fri, 10 Oct 2008 18:21:59 -0800 Sun, 08 Jan 2012 10:57:43 -0800 http://www.movabletype.org/?v=3.34 http://blogs.law.harvard.edu/tech/rss chitchat@netjunky.com (Jonathan) The fastest response from several companies I have ever gotten was when tweeting about the fact that their sales people didn't seem to care to call me back. 10 days waiting was turned into 10 minutes on more than one occasion.

Professionally, the thing that bugs me about the Twitter for business craze is that Twitter only has 3-4 million users. (Not a small #, but only 1-2% of the US consumer market.) I've been looking at other ways of bringing CRM into the 21st century and have come up with Pincushion (pincushion.mobi), which is about flexible mobile connection between businesses and all of their customers.

]]> http://kevin.lexblog.com/2008/10/articles/social-networking-1/major-companies-using-twitter-for-customer-service/#1397235 http://kevin.lexblog.com/2008/10/articles/social-networking-1/major-companies-using-twitter-for-customer-service/#1397235 Wed, 01 Oct 2008 16:51:24 -0800 sarina@littlemissmatched.com (LittleMissMatched) Enjoyed the article. Some great takes, we are new to this tool and learning how the service can work for us.

http://twitter.com/littlemissmatch

]]> http://kevin.lexblog.com/2008/10/articles/social-networking-1/major-companies-using-twitter-for-customer-service/#1398403 http://kevin.lexblog.com/2008/10/articles/social-networking-1/major-companies-using-twitter-for-customer-service/#1398403 Wed, 01 Oct 2008 19:33:57 -0800 greg@gregstorey.com (Greg) Great list. Don't forget smaller and very successful web-based companies like 37signals have been using Twitter to keep people up to date on server downtime or unexpected performance issues.

]]> http://kevin.lexblog.com/2008/10/articles/social-networking-1/major-companies-using-twitter-for-customer-service/#1398807 http://kevin.lexblog.com/2008/10/articles/social-networking-1/major-companies-using-twitter-for-customer-service/#1398807 Wed, 01 Oct 2008 20:40:39 -0800 smedia@networksolutions.com (Connie Bensen) Our social media team at Network Solutions are also using Twitter for Customer Service with @netsolcares

That is part of the reason that we're a finalist for the SNCR New Communications Award in the listening category. Twitter is powerful!

]]> http://kevin.lexblog.com/2008/10/articles/social-networking-1/major-companies-using-twitter-for-customer-service/#1528137 http://kevin.lexblog.com/2008/10/articles/social-networking-1/major-companies-using-twitter-for-customer-service/#1528137 Fri, 10 Oct 2008 18:21:59 -0800