Comments on Twitter for customer service : Even for law firms | Real Lawyers Have Blogs http://kevin.lexblog.com/2008/09/articles/social-networking-1/twitter-for-customer-service-even-for-law-firms/ I'm seeing more and more companies using Twitter, not only for strengthening relationships with customers, but also for customer service. Customer service both for broadcasting service messages via Twitter as well as via an RSS feed from Twitter Search to... en-us Copyright 2010 Tue, 16 Sep 2008 18:47:04 -0800 Wed, 27 Jan 2010 16:33:26 -0800 http://www.movabletype.org/?v=3.34 http://blogs.law.harvard.edu/tech/rss john@strands.com (John) I think this is awesome! Customer service is something that's very important to me, and I have seen Twitter help bridge the communication gap between companies and customers recently. Nothing new for web-companies, but seeing other companies leveraging this is exciting!

]]> http://kevin.lexblog.com/2008/09/articles/social-networking-1/twitter-for-customer-service-even-for-law-firms/#1185919 http://kevin.lexblog.com/2008/09/articles/social-networking-1/twitter-for-customer-service-even-for-law-firms/#1185919 Mon, 15 Sep 2008 09:37:44 -0800 pjahn@localmn.com (Paul Jahn) Great post. I haven't thought too much on how lawyers could use Twitter, although can now see a few uses. And yes, definitely with high profile or controversial attorneys.

If Twitter existed a dozen years ago, I would have absolutely followed WSF. I lived out there and was a Ted Brown Music rep from Tacoma, and regularly visited both Woodward and the HS. The same would go for Vashon Island. I needed to be at the schools at a certain time and being able to proactively call for delays would have been really useful.

]]> http://kevin.lexblog.com/2008/09/articles/social-networking-1/twitter-for-customer-service-even-for-law-firms/#1187870 http://kevin.lexblog.com/2008/09/articles/social-networking-1/twitter-for-customer-service-even-for-law-firms/#1187870 Tue, 16 Sep 2008 18:47:04 -0800